Table of contents
- Preliminary material (88K PDF)
- Title page and verso
- Contents
- List of tables
- List of figures
- Acknowledgments
- Disclaimer
- Project team
- List of abbreviations
- Executive summary
- Chapters
- Introduction (54K PDF)
- Background
- Objectives of the project
- Preliminary work
- Report overview
- Method (170K PDF)
- The HACC National Service Standards Instrument
- The consumer survey
- Comparison of quality appraisal mechanisms
- Testing the HACC National Service Standards Instrument (669K PDF)
- How agencies scored against the standards
- Face and content validity
- Internal consistency
- Concurrent validity
- Rater reliability
- Summary
- Testing methods of assessment (141K PDF)
- Face validity
- Concurrent validity
- Inferential tests of the difference between methods
- The effect of assessment type on rater reliability
- Summary
- Testing the consumer feedback Instrument (202K PDF)
- Profile of respondents
- Evaluation of missing data
- Consumer feedback as a quality measure
- Uses of consumer feedback
- The revised consumer survey form
- Summary
- Comparison with like assessments (57K PDF)
- Review of issues
- Summary of like assessment mechanisms
- Summary
- Introduction (54K PDF)
- End matter
- References (47K PDF)
- Appendixes
- Appendix A: HACC National Service Standards Instrument (292K PDF)
- Appendix B: Revised consumer feedback questionnaire (136K PDF)
- Appendix C: Guide to scoring for assessors (86K PDF)
- Appendix D: Intercorrelations for the HACC National Service Standards as measured by the Instrument (37K PDF)
- Appendix E: Members of the HACC Officials Standards Working Group (5K PDF)
- Appendix F: Glossary of statistical terms (74K PDF)
- Technical appendixes (Introduction) (91K PDF)
- Appendix 1: HACC National Service Standards Instrument (pilot version) (186K PDF)
- Appendix 2: HACC National Service Standards Guidelines for Assessors (pilot version) (145K PDF)
- Appendix 3: HACC National Service Standards Instrument Pilot Consumer Survey (telephone version) (63K PDF)
- Appendix 4: HACC National Service Standards Instrument Pilot Consumer Feedback Form (mail out version) (21K PDF)
- Appendix 5: HACC National Service Standards Instrument Pilot: Assessment of Review Process Form (108K PDF)
- Appendix 6: HACC National Service Standards Instrument Pilot: Service Provider Survey (91K PDF)
- Appendix 7: HACC National Service Standards Instrument Pilot: Ratings Summary Form (182K PDF)