Government-funded specialist
homelessness services
SAAP National Data Collection
annual report
2010–11

New South Wales

The Australian Institute of Health and Welfare is a major national agency
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ISSN 1445-498X
ISBN 978-1-74249-240-7
Suggested citation
Australian Institute of Health and Welfare 2011. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11: New South Wales.
Cat. no. HOU 252. Canberra: AIHW.
Australian Institute of Health and Welfare
Board Chair
Dr Andrew Refshauge
Director
David Kalisch
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Communications, Media and Marketing Unit
Australian Institute of Health and Welfare
GPO Box 570
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Published by the Australian Institute of Health and Welfare
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Please check the online version at <www.aihw.gov.au> for any amendments.
Contents
Summary
1	How many people were supported?
2	Who was supported?
3	Why do people seek support?
4	For how long were people supported?
5	Were support needs met?
6	What happened after support?
7	Changes over time
Appendix—NSW additional tables
References
List of tables
List of figures

Summary
This publication is one of eight state and territory supplements that accompany the 2010–11 annual report on the use of government-funded specialist homelessness services in Australia (AIHW 2011a). Information to aid readers in interpreting the data is presented in the national report and appendixes (AIHW 2011i).
In line with the national picture, service users in New South Wales:
•	were mostly female
•	were often relatively young
•	were mostly non-Indigenous, however, Aboriginal and Torres Strait Islander people were over-represented relative to their population size
•	commonly sought support because of interpersonal relationship, financial, or accommodation-related issues
•	immediately on exit from support, were most often living in a house or flat; were not employed; and had a government pension or benefit as their main source of income.
Some other points of interest in New South Wales were:
•	the rate of use of specialist homelessness services was lower than the national average
•	clients were supported and accommodated for relatively long periods, with the lengths of support and accommodation being longer than the national average.
1	How many people were supported?
In 2010–11, an estimated 65,400 people received support from a government-funded specialist homelessness agency in New South Wales. Of these, 44,100 (67%) were clients and 21,300 (33%) were children accompanying clients (Figure 1.1).
Figure 1.1: Clients and accompanying children, by state and territory, 2010–11
Vertical bar chart showing, for clients and accompanying children, on the y-axis per cent and on the x-axis state/territory.
Sources: tables A3, A4 and A5; AIHW 2011b, c, d, e, f, g, h, i: tables A3, A4 and A5.
This was equivalent to 1 in 111 people in New South Wales using services—a lower rate of use than the national figure of 1 in 97 people (Table 1.1).
Table 1.1: Rate of service use, by state and territory, 2010–11 (number)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Ratio	1:111	1:81	1:112	1:117	1:70	1:74	1:101	1:36	1:97	
Sources: Table A3; AIHW 2011b, c, d, e, f, g, h, i:Table A3.
Most clients and accompanying children had one period of support within the year 
(tables A3, A4 and A5).
The majority of services delivered in New South Wales were non-accommodation related support services (68%) (Figure 1.2). The proportion of support periods in New South Wales that included a period of specialist homelessness accommodation was relatively low in comparison with most other jurisdictions.
Figure 1.2: Support periods with and without a period of specialist homelessness accommodation, by state and territory, 2010–11 (per cent)
Vertical bar chart showing, for with and without accommodation, on the y-axis per cent and on the x-axis state/territory.
Sources: Table A4; AIHW 2011b, c, d, e, f, g, h, i:Table A4.
2	Who was supported?
Service users in New South Wales were:
•	mostly female—56% of all service users and 62% of clients (Table 2.1)
•	relatively young—the average (mean) age of service users was 24 years overall, 33 years for clients, and 6 years for accompanying children (Table 2.2); and the highest rate of use of services was by 15–19 year-olds—an equivalent of 1 in 48 people in New South Wales aged 15–19 used services (derived from Table A7)
•	mostly non-Indigenous (78%) (Figure 2.1). Aboriginal or Torres Strait Islander people were, however, over-represented relative to their population size—22% of service users in New South Wales identified as Indigenous compared with 2% of the estimated resident population of New South Wales (Figure 2.1; ABS 2009)
•	mostly Australian-born (87%) (Table 2.4). The next most common countries of birth were New Zealand, Lebanon and Sudan (Table A15). 
Figure 2.1: Aboriginal and Torres Strait Islander status, by state and territory, 2010–11 (per cent)
Vertical bar chart showing, for Aboriginal and Torres Strait Islander people and Non-Indigenous, on the y-axis per cent and on the x-axis state/territory.
Source: Table 2.3.

Table 2.1: Sex, by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Clients	
Male	40.9	34.1	43.8	36.4	33.3	44.1	41.7	25.1	37.8	
Female	59.1	65.9	56.2	63.6	66.7	55.9	58.3	74.9	62.2	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Accompanying children	
Male	50.5	50.6	49.9	49.8	49.8	49.4	51.6	48.9	50.2	
Female	49.5	49.4	50.1	50.2	50.2	50.6	48.4	51.1	49.8	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total	
Male	44.0	40.6	46.1	41.9	40.7	46.1	45.8	35.7	42.5	
Female	56.0	59.4	53.9	58.1	59.3	53.9	54.2	64.3	57.5	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: tables A6, A8, A10; AIHW 2011b, c, d, e, f, g, h, i: tables A6, A8, A10.
Table 2.2: Mean and median age, by state and territory, 2010–11 (number)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Clients	
Mean	32.5	33.5	32.6	33.5	31.9	31.2	30.7	32.6	32.8	
Median	31	32	31	32	30	29	28	31	31	
Accompanying children	
Mean	6.4	6.7	6.4	6.0	6.5	6.2	6.0	6.1	6.5	
Median	5	6	6	5	6	5	5	5	6	
Total	
Mean	24.0	23.0	22.7	22.4	20.5	21.8	20.4	20.8	22.7	
Median	21	20	20	20	17	19	18	17	20	
Sources: tables A6, A8, A10; AIHW 2011b, c, d, e, f, g, h, i: tables A6, A8, A10.

Table 2.3: Aboriginal and Torres Strait Islander status, by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Clients	
Aboriginal and Torres Strait Islander people	18.2	7.9	24.7	30.1	21.3	10.8	14.1	66.9	18.6	
Non-Indigenous	81.8	92.1	75.3	69.9	78.7	89.2	85.9	33.1	81.4	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Accompanying children	
Aboriginal and Torres Strait Islander people	28.2	9.3	34.2	40.6	24.7	14.3	19.2	76.3	25.5	
Non-Indigenous	71.8	90.7	65.8	59.4	75.3	85.7	80.8	23.7	74.5	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total	
Aboriginal and Torres Strait Islander people	21.5	8.4	28.3	34.4	22.8	12.1	16.3	71.0	21.2	
Non-Indigenous	78.5	91.6	71.7	65.6	77.2	87.9	83.7	29.0	78.8	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: tables A12, A13, A14; AIHW 2011b, c, d, e, f, g, h, i: tables A12, A13, A14.
Table 2.4: Country of birth, by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Clients	
Australian-born	83.0	81.7	86.5	78.0	88.4	93.2	79.8	94.1	83.8	
Born overseas	17.0	18.3	13.5	22.0	11.6	6.8	20.2	5.9	16.2	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Accompanying children	
Australian-born	95.0	94.2	94.9	87.9	95.8	97.6	91.2	97.7	94.3	
Born overseas	5.0	5.8	5.1	12.1	4.2	2.4	8.8	2.3	5.7	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total	
Australian-born	87.0	86.4	89.7	82.0	91.7	94.9	84.6	95.7	87.7	
Born overseas	13.0	13.6	10.3	18.0	8.3	5.1	15.4	4.3	12.3	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: tables A15, A16, A17; AIHW 2011b, c, d, e, f, g, h, i: tables A15, A16, A17.
3	Why do people seek support?
The most common reasons why people sought support in New South Wales were:
•	interpersonal relationships issues (41% of support periods)—such as domestic or family violence or the breakdown of a relationship with a family member, spouse or partner
•	financial issues (19%)—such as budgeting problems and having insufficient money to pay for accommodation, food, bills or other essentials
•	accommodation-related issues (15%)—such as being evicted or otherwise made to leave existing accommodation (Figure 3.1).
Figure 3.1: Main reason for seeking assistance (broad groups), 2010–11 (per cent)
Pie chart showing main reason for seeking assistance (broad groups), 2010–11 (per cent).
Source: Table 3.1.
Table 3.1: Support periods: main reason for seeking assistance (broad groups), by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA(a)	SA	Tas	ACT(b)	NT(c)	Australia	
Interpersonal relationships	40.9	42.6	31.3	46.7	53.5	42.6	46.1	55.5	42.0	
Financial	19.2	19.9	25.3	14.4	6.3	10.4	7.3	6.5	18.2	
Accommodation	15.1	22.6	23.0	12.6	22.2	26.7	17.9	15.5	19.7	
Health	11.1	5.0	6.6	6.5	4.2	6.7	9.8	6.1	7.1	
Other	13.7	9.9	13.8	19.9	13.9	13.6	19.0	16.4	13.0	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
(a)	The data on reasons for seeking assistance in Western Australia may include an over-reporting of ‘other’ as a reason for seeking assistance and an under-reporting of more specific categories. In particular, many of the ‘other’ reasons should have instead been recorded as ‘other financial difficulties’.
(b)	The data on reasons for seeking assistance in the Australian Capital Territory may include an over-reporting of ‘other’ as a reason for seeking assistance and an under-reporting of more specific categories. In particular, problematic drug, alcohol or substance use and mental health issues in the Australian Capital Territory may be under-reported because of the reporting of reasons such as ‘dual diagnosis’ (in which a person has a co-occurring substance use and mental health disorder) as an ‘other’ reason for seeking assistance.
(c)	The data on reasons for seeking assistance in the Northern Territory may include an over-reporting of ‘other’ as a reason for seeking assistance and an under-reporting of more specific categories. In particular, many of the ‘other’ reasons should have instead been recorded as ‘other financial difficulties’.
Sources: Table A19; AIHW 2011b, c, d, e, f, g, h, i:Table A19.
4	For how long were people supported?
The length of both support and accommodation in New South Wales were longer than the national averages (figures 4.1 and 4.2). Clients in New South Wales were supported for an average (mean) of 92 days. For clients who were accommodated, the average (mean) length of accommodation was 83 days.
Figure 4.1: Mean and median length of support for clients, by state and territory, 2010–11 (days)
Vertical bar chart showing, for mean and median, on the y-axis days and on the x-axis state/territory.
Sources: Table A21; AIHW 2011b, c, d, e, f, g, h, i:Table A21.
Figure 4.2: Mean and median length of accommodation for clients accommodated for at least 1 day, by state and territory, 2010–11 (days)
Vertical bar chart showing, for mean and median, on the y-axis days and on the x-axis state/territory.
Sources: Table A23; AIHW 2011b, c, d, e, f, g, h, i:Table A23.
5	Were support needs met?
The support needs of service users in New South Wales were generally able to be met:
•	the overall needs of clients were met in 98% of cases (Figure 5.1)
•	the overall needs of accompanying children were met in 99% of cases (Figure 5.2).
Required support remained unmet in 2% of cases for clients and 1% of cases for children accompanying clients. For both clients and accompanying children, specialist services was the broad type of support that most often remained unmet at the completion of support, though the proportion was relatively low compared with the national average (tables 5.1 and 5.2).
Figure 5.1: Provision of support required by clients, by state and territory, 2010–11 (per cent)
Vertical bar chart showing, for met and unmet, on the y-axis per cent and on the x-axis state/territory.
Source: Table 5.1.
Figure 5.2: Provision of support required by accompanying children, by state and territory, 2010–11 (per cent)
Vertical bar chart showing, for met and unmet, on the y-axis per cent and on the x-axis state/territory.
Source: Table 5.2.

Table 5.1: Provision of support required by clients, by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Housing/accommodation	
Met	96.3	92.1	93.5	96.6	84.9	95.1	97.7	96.8	93.4	
Unmet	3.7	7.9	6.5	3.4	15.1	4.9	2.3	3.2	6.6	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Financial/employment	
Met	97.6	96.5	95.9	96.4	84.9	94.3	98.0	98.9	96.0	
Unmet	2.4	3.5	4.1	3.6	15.1	5.7	2.0	1.1	4.0	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Personal support	
Met	99.1	97.5	97.7	98.2	95.3	96.6	99.4	99.5	97.9	
Unmet	0.9	2.5	2.3	1.8	4.7	3.4	0.6	0.5	2.1	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
General support/advocacy	
Met	99.2	98.2	98.8	98.7	97.0	98.0	99.4	99.4	98.6	
Unmet	0.8	1.8	1.2	1.3	3.0	2.0	0.6	0.6	1.4	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Specialist services	
Met	95.4	90.0	92.9	96.2	90.1	79.8	97.6	95.3	93.3	
Unmet	4.6	10.0	7.1	3.8	9.9	20.2	2.4	4.7	6.7	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Basic support/other n.e.s.	
Met	98.9	97.7	98.9	99.5	97.6	98.5	99.7	99.6	98.8	
Unmet	1.1	2.3	1.1	0.5	2.4	1.5	0.3	0.4	1.2	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total	
Met	98.2	96.3	96.9	98.0	92.4	96.2	98.8	98.9	97.0	
Unmet	1.8	3.7	3.1	2.0	7.6	3.8	1.2	1.1	3.0	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: Table A27; AIHW 2011b, c, d, e, f, g, h, i:Table A27.

Table 5.2: Provision of support required by accompanying children, by state and territory, 2010–11 (per cent)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Accommodation	
Met	96.9	98.5	99.1	98.3	79.8	97.3	99.6	98.9	95.8	
Unmet	3.1	1.5	0.9	1.7	20.2	2.7	0.4	1.1	4.2	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
School liaison/child care	
Met	98.1	95.3	97.0	92.1	97.1	98.2	96.9	100.0	96.9	
Unmet	1.9	4.7	3.0	7.9	2.9	1.8	3.1	—	3.1	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Personal support	
Met	98.8	93.4	96.3	91.9	97.7	96.5	98.5	98.9	97.4	
Unmet	1.2	6.6	3.7	8.1	2.3	3.5	1.5	1.1	2.6	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
General support/advocacy	
Met	99.3	99.0	98.8	98.3	99.4	99.3	99.6	100.0	99.1	
Unmet	0.7	1.0	1.2	1.7	0.6	0.7	0.4	—	0.9	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Specialist services	
Met	97.3	95.3	93.7	97.8	97.9	94.5	98.3	99.9	97.0	
Unmet	2.7	4.7	6.3	2.2	2.1	5.5	1.7	0.1	3.0	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Basic support/other n.e.s.	
Met	99.3	98.9	98.9	99.5	99.0	99.3	99.9	99.9	99.3	
Unmet	0.7	1.1	1.1	0.5	1.0	0.7	0.1	0.1	0.7	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total	
Met	98.7	98.2	98.3	98.1	94.8	98.5	99.3	99.7	98.2	
Unmet	1.3	1.8	1.7	1.9	5.2	1.5	0.7	0.3	1.8	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: Table A30; AIHW 2011b, c, d, e, f, g, h, i:Table A30.
6	What happened after support?
Generally, client circumstances had improved by the completion of a period of support, particularly for those who specifically required assistance with income, employment and housing; and for those supported for longer periods (tables 6.1–6.4 and A32–A41).
Immediately following support, most clients: were unemployed or not in the labour force (88%); were receiving a government pension or benefit as their main source of income (83%); and were living in a house or other dwelling (82%) with some form of tenure (69%) 
(tables 6.1–6.4).
Compared with the other jurisdictions, New South Wales reported a relatively high level of people exiting support to either sleep rough or to live in an institutional setting (Figure 6.1), though these were a decrease from that reported before support (Table 6.3).
Figure 6.1: Selected types of house/dwelling immediately after a support period, by state and territory, 2010–11 (per cent)
Vertical bar chart showing for improvised dwelling/sleeping rough and institutional setting, on the y-axis per cent and on the x-axis state/territory.
Source: Table 6.3.
Table 6.1: Closed support periods: main source of income immediately before and after a support period, by state and territory, 2010–11 (per cent closed support periods)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Before	
No income	9.4	6.8	9.6	7.1	7.0	8.3	10.2	6.4	8.0	
Government payments	82.1	84.9	84.8	83.0	82.2	88.1	80.7	85.8	83.9	
Other	8.5	8.2	5.5	9.9	10.8	3.6	9.1	7.9	8.1	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
After	
No income	6.9	5.2	7.3	4.5	4.5	6.2	4.5	5.5	5.9	
Government payments	83.4	86.6	86.4	85.2	84.3	89.4	84.6	85.6	85.5	
Other	9.7	8.3	6.3	10.2	11.2	4.4	11.0	8.8	8.6	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: Table A32; AIHW 2011b, c, d, e, f, g, h, i:Table A32.

Table 6.2: Closed support periods: employment status in the week before and after a support period, by state and territory, 2010–11 (per cent closed support periods)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Before	
Employed full/part time	9.7	9.6	7.6	10.2	10.6	7.4	14.9	10.0	9.4	
Unemployed (looking for work)	19.2	32.6	28.8	26.5	22.6	21.6	19.0	14.1	26.5	
Not in labour force	71.1	57.8	63.7	63.3	66.8	71.0	66.0	75.9	64.1	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
After	
Employed full/part time	12.3	10.2	9.4	12.5	12.3	8.6	19.6	11.5	11.0	
Unemployed (looking for work)	18.7	33.0	27.4	25.1	22.5	20.7	15.6	13.0	26.2	
Not in labour force	69.0	56.8	63.1	62.4	65.1	70.7	64.7	75.6	62.8	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: Table A34; AIHW 2011b, c, d, e, f, g, h, i:Table A34.
Table 6.3: Closed support periods: type of house/dwelling immediately before and after a support period, by state and territory, 2010–11 (per cent closed support periods)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Before	
Improvised dwelling/sleeping rough	12.2	11.3	13.2	10.5	8.7	11.7	13.9	11.9	11.6	
House/dwelling	81.8	85.6	82.7	86.7	86.3	83.5	75.3	84.7	84.2	
Institutional setting	6.0	3.1	4.1	2.8	5.0	4.8	10.8	3.4	4.3	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
After	
Improvised dwelling/sleeping rough	7.9	6.9	5.9	6.0	2.0	4.7	1.9	4.7	6.3	
House/dwelling	86.5	90.9	91.6	90.8	95.1	90.7	92.7	91.4	90.4	
Institutional setting	5.6	2.2	2.5	3.2	2.8	4.7	5.4	3.9	3.3	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Sources: Table A36; AIHW 2011b, c, d, e, f, g, h, i:Table A36.

Table 6.4: Closed support periods: type of tenure immediately after a support period, by state and territory, 2010–11 (per cent closed support periods)
	NSW	Vic	Qld	WA	SA	Tas	ACT	NT	Australia	
Before	
SAAP/CAP funded accommodation	12.8	9.1	13.4	7.0	10.2	11.5	18.4	5.0	10.7	
No tenure	18.2	17.0	17.6	13.9	15.2	15.4	24.4	14.9	17.0	
Tenure	69.0	73.9	69.0	79.1	74.6	73.1	57.2	80.1	72.3	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
After	
SAAP/CAP funded accommodation	12.7	14.1	16.6	7.5	15.0	11.0	22.9	7.4	13.6	
No tenure	12.6	11.6	8.5	9.9	4.9	7.5	6.6	7.0	10.4	
Tenure	74.8	74.3	74.9	82.6	80.0	81.5	70.5	85.7	76.0	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Notes
1.	Although the SAAP Agreement and Crisis Accommodation Program have ceased, for continuity in reporting data from the SAAP NDC the terminology and labels of data produced under that agreement have been retained. ‘SAAP/CAP funded accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
2.	Accommodation estimates are affected by the model of homelessness service delivery used in each jurisdiction. See AIHW 2011a:Box 1.1.
Sources: Table A37; AIHW 2011b, c, d, e, f, g, h, i:Table A37.
7	Changes over time
There have been some changes in the use of specialist homelessness services in New South Wales in recent years. From 2006–07 to 2010–11 there has been:
•	an increase in the use of services—from 1 in every 140 people to 1 in 111 (or from 48,800 people to 65,400 people) (Table A3)
•	a decrease in the proportion of support periods that include a period of specialist homelessness accommodation—from 48% to 32% (Table A4). This was consistent with the national downward trend
•	an increase in the overall length of support and accommodation—the length of support from an average (mean) of 57 days to 92 days; and the length of accommodation from an average (mean) of 49 days to 83 days (tables A21 and A23)
•	an increase in seeking assistance because of financial reasons—from 10% to 19% of support periods (Table A19). This was mainly because of an increase in ‘other financial difficulties’, such as insufficient money to pay for accommodation, food, bills or other essentials
•	a decrease in seeking assistance because of problematic drug, alcohol or substance use—from 14% to 7% of support periods (Table A19)
•	a decrease in seeking assistance because of domestic or family violence—from 21% to 17% of support periods (Table A19).

Appendix—NSW additional tables
Table A1: Funding to agencies, by reporting period, 2006–07 to 2010–11
Reporting period	Funded 
agencies
(number)	Agreement
funding
($’000)	Additional
state/territory
funding
($’000)	Total 
allocation
($’000)	Mean
funding per
agency
($’000)	
2006–07	392	114,165	—	114,165	291	
2007–08	398	118,137	—	118,137	297	
2008–09	359	118,734	—	118,734	331	
2009–10	360	124,650	1,252	125,902	350	
2010–11	364	132,819	1,283	134,102	368	
Notes
1.	Inclusion or exclusion of agencies from the SAAP NDC is determined by the state and territory governments responsible for administering the government response to homelessness.
2.	Not all funded agencies are required to participate in data collection (see Table A2).
3.	Funding to agencies excludes funds not allocated directly to agencies, such as funds allocated for administration and training.
4.	‘Agreement funding’ refers to funding provided jointly by the Australian Government and the state and territory governments under the following agreements: from 1 July 2006 to 31 December 2008, ‘agreement funding’ refers to funding provided under the SAAP V Agreement; from 1 January 2009 to 30 June 2009, ‘agreement funding’ refers to funding provided under the NAHA; from 1 July 2009 to 30 June 2010 and from 1 July 2010 to 30 June 2011, ‘agreement funding’ refers to funding provided under the NAHA and NPAH.
5.	‘Additional state/territory funding’ refers to funding provided by the states and territories over and above the amounts determined in the above agreements.
6.	Agencies may also receive funding from other sources. This is not included.
7.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
Source: Administrative Data Collection.
Table A2: Agency participation rates and records returned with informed consent and valid consent, by reporting period, 2006–07 to 2010–11
Reporting period	Participating
agencies(a)
(number)	Agency
participation
rate (%)(b)	Records
returned
(number)	Records
returned with
consent
(%)	Records
returned with
valid consent(c)
(%)	
2006–07	389	93.3	49,761	86.1	78.4	
2007–08	389	91.3	58,891	88.3	80.6	
2008–09	359	92.2	57,120	89.7	82.7	
2009–10	353	94.3	63,460	87.3	79.5	
2010–11	364	91.5	62,141	88.9	81.5	
(a)	‘Participating agencies’ refers to the number of agencies that should have been participating in the reference period. Refer to AIHW 2011i:Appendix 5. Not all funded agencies are required to participate in the Client Collection (see Table A1). Consequently, some funded agencies are not included in this table.
(b)	‘Agency participation rate’ = the number of participating agencies which returned data during the reference period ÷ the total number of participating agencies x 100.
(c)	‘Valid consent’ here refers to records with a valid statistical linkage key (refer to AIHW 2011i:Appendix 5). 
Notes
1.	Table based on records returned from participating agencies during the reference period.
2.	Inclusion or exclusion of agencies from the SAAP NDC is determined by the state and territory governments responsible for administering the government response to homelessness.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
Sources: Administrative Data and Client Collections.

Table A3: Total support for clients and accompanying children, by reporting period, 2006–07 to 
2010–11 (number)
Reporting period	Periods of
support	People
supported (service users)	Service users 
per 10,000 population	Rate of 
service use	Average number of periods of support	
2006–07	76,200	48,800	72	1:140	1.56	
2007–08	89,900	56,700	82	1:122	1.59	
2008–09	86,800	56,000	80	1:125	1.55	
2009–10	92,300	61,400	86	1:116	1.50	
2010–11	95,200	65,400	90	1:111	1.45	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	‘Per 10,000 population’ shows how many people out of every 10,000 in the population used government-funded specialist homelessness services. The rate is estimated by comparing the number of clients and accompanying children in the reporting year with the estimated resident population at the start of the reporting year. Note that this may not match data reported in previous reports due to adjustments in ABS population estimates.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Period of support figures have been weighted to adjust for agency non-participation.
5.	Person figures have been weighted to adjust for agency non-participation and client non-consent.
Sources: Client Collection; ABS 2011.
Table A4: Support periods and clients, by reporting period, 2006–07 to 2010–11
	2006–07	2007–08	2008–09	2009–10	2010–11	
Support periods (number)	53,400	64,500	62,000	67,300	67,900	
With accommodation (per cent)	47.8	40.8	41.6	33.6	31.7	
Without accommodation (per cent)	52.2	59.2	58.4	66.4	68.3	
Daily average support periods (number)	8,100	11,900	12,200	15,300	17,000	
Nightly average support periods with accommodation (number)	2,800	3,300	3,700	3,600	3,500	
Clients (number)	31,900	37,700	37,400	41,700	44,100	
Per 10,000 population aged 10+ years(a) (number)	53	62	60	66	69	
Clients with only one period of support (per cent)	74.3	76.2	73.8	76.5	76.5	
Mean number of support periods per client	1.68	1.71	1.66	1.62	1.54	
(a)	‘Per 10,000 population aged 10+ years’ shows how many people out of every 10,000 aged 10 years and over in the population became a client. The rate per 10,000 population is estimated by comparing the number of clients aged 10 years and over in the reporting year with the estimated resident population aged 10 years and over at the start of the reporting year. Note that this may not match data reported in previous reports due to adjustments in ABS population estimates.
Notes
1.	Number excluded due to errors and omissions (weighted): 0 support periods and clients; 700 nightly support periods with accommodation in 2006–07, 200 in 2007–08, 300 in 2008–09, 200 in 2009–10, 100 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Support period figures have been weighted to adjust for agency non-participation.
4.	Client figures have been weighted to adjust for agency non-participation and client non-consent.
Sources: Client Collection; ABS 2011.

Table A5: Accompanying child support periods and accompanying children, by reporting period, 2006–07 to 2010–11
	2006–07	2007–08	2008–09	2009–10	2010–11	
Accompanying child support periods (number)	22,800	25,400	24,900	25,000	27,200	
With accommodation(a) (per cent)	40.2	36.2	37.5	35.6	31.8	
Without accommodation (per cent)	59.8	63.8	62.5	64.4	68.2	
Daily average accompanying child support periods (number)	4,400	5,800	6,200	6,700	8,200	
Nightly average accompanying child support periods with accommodation (number)	1,700	1,900	2,100	2,200	2,200	
Accompanying children (number)	16,900	19,000	18,600	19,700	21,300	
Per 10,000 population aged 0–17 years(b) (number)	105	117	115	121	130	
Accompanying children with only one period of support 
(per cent)	84.6	86.3	86.7	85.2	85.8	
Mean number of accompanying child support periods per accompanying child	1.35	1.34	1.33	1.27	1.28	
(a)	Dates of support and accommodation are not collected for accompanying children. For the purposes of calculating the number of accompanying child support periods with and without a period of accommodation, accompanying children are assumed to be accommodated if their parent or guardian was accommodated.
(b)	‘Per 10,000 population aged 0–17 years’ shows how many people out of every 10,000 aged 17 years and under in the population accompanied a client. The rate per 10,000 population is estimated by comparing the number of accompanying children aged 17 years and under  in the reporting year with the estimated resident population aged 17 years and under at the start of the reporting year. Note that this may not match data reported in previous reports due to adjustments in ABS population estimates.
Notes
1.	Number excluded due to errors and omissions (weighted): 0 accompanying child support periods and children; 200 nightly accompanying child support periods with accommodation in 2006–07, 200 in 2007–08, 100 in 2008–09, <50 in 2009–10, <50 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Accompanying child support period figures have been weighted to adjust for agency non-participation.
4.	Accompanying children figures have been weighted to adjust for agency non-participation and client non-consent. 
Sources: Client Collection; ABS 2011.

Table A6: Service users: age by sex, 2010–11 (per cent)
Age	Percentage of all clients	Percentage of sex group	Total	
	Male	Female	Male	Female	Per cent	Number	
Under 15 years	16.0	16.1	36.4	28.7	32.1	21,000	
15–19 years	6.2	9.1	14.1	16.2	15.3	10,000	
20–24 years	3.1	6.2	7.0	11.1	9.3	6,100	
25–29 years	2.4	5.0	5.6	8.9	7.4	4,900	
30–34 years	2.7	4.7	6.2	8.3	7.4	4,800	
35–39 years	3.2	4.8	7.3	8.5	8.0	5,200	
40–44 years	3.1	3.6	7.1	6.5	6.7	4,400	
45–49 years	2.5	2.6	5.7	4.6	5.1	3,300	
50–54 years	1.8	1.7	4.2	3.0	3.5	2,300	
55–59 years	1.3	1.0	2.8	1.8	2.2	1,500	
60–64 years	0.8	0.6	1.8	1.2	1.4	900	
65 years and over	0.8	0.7	1.8	1.2	1.4	900	
Total	44.0	56.0	100.0	100.0	100.0	. .	
Total (number)	28,800	36,600	28,800	36,600	. .	65,400	
Mean age (years)	. .	. .	24.0	24.0	. .	24.0	
Median age (years)	. .	. .	19	22	. .	21	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A7: Service users: rate per 10,000 population by age and sex and mean and median age by sex, by reporting period, 2006–07 to 2010–11
Reporting period	Under 15
years	15–19
years	20–24
years	25–44
years	45–64
years	65+
years	Total	Mean
age
(years)	Median
age
(years)	
Male	
2006–07	122	131	63	58	29	7	63	22.3	18	
2007–08	139	166	76	63	35	8	73	22.3	18	
2008–09	137	160	71	62	36	8	71	22.6	18	
2009–10	145	162	77	70	44	10	77	23.8	19	
2010–11	151	165	75	74	47	11	80	24.0	19	
Female	
2006–07	134	209	123	90	26	4	80	22.5	20	
2007–08	150	257	140	100	32	5	91	22.8	20	
2008–09	144	244	142	96	33	5	89	23.0	20	
2009–10	149	242	157	106	39	6	95	23.8	21	
2010–11	159	255	160	115	42	8	100	24.0	22	
Total	
2006–07	128	169	92	74	27	6	72	22.4	19	
2007–08	144	210	107	81	34	6	82	22.6	19	
2008–09	141	200	106	79	34	6	80	22.8	19	
2009–10	147	201	116	88	42	8	86	23.8	20	
2010–11	155	209	117	94	45	9	90	24.0	21	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	The rate per 10,000 population is estimated by comparing the number of clients and accompanying children in the reporting year with the estimated resident population at the start of the reporting year.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection; ABS 2011.

Table A8: Clients: age by sex, 2010–11 (per cent)
Age	Percentage of all clients	Percentage of sex group	Total	
	Male	Female	Male	Female	Per cent	Number	
Under 15 years	1.2	2.0	2.9	3.4	3.2	1,400	
15–19 years	7.4	11.5	18.1	19.4	18.8	8,300	
20–24 years	4.6	9.2	11.2	15.6	13.8	6,100	
25–29 years	3.6	7.4	8.9	12.5	11.0	4,900	
30–34 years	4.0	6.9	9.8	11.7	10.9	4,800	
35–39 years	4.8	7.1	11.7	12.0	11.8	5,200	
40–44 years	4.6	5.4	11.3	9.1	10.0	4,400	
45–49 years	3.7	3.8	9.1	6.5	7.6	3,300	
50–54 years	2.7	2.5	6.7	4.1	5.2	2,300	
55–59 years	1.9	1.5	4.5	2.5	3.3	1,500	
60–64 years	1.2	1.0	2.9	1.6	2.1	900	
65 years and over	1.2	1.0	2.8	1.7	2.1	900	
Total	40.9	59.1	100.0	100.0	100.0	. .	
Total (number)	18,000	26,100	18,000	26,100	. .	44,100	
Mean age (years)	. .	. .	34.6	31.1	. .	32.5	
Median age (years)	. .	. .	34	29	. .	31	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	Clients aged 0–17 years: 6,200 (2,400 males, 3.800 females).
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A9: Clients: rate per 10,000 population aged 10 years and over by age and sex and mean and median age of all clients by sex, by reporting period, 2006–07 to 2010–11
Reporting period	Clients aged 10+ years	All clients	
	10–14
years	15–19
years	20–24
years	25–44
years	45–64
years	65+
years	Total	Mean
age
(years)	Median
age
(years)	
Male	
2006–07	12	114	63	58	29	7	44	32.8	32	
2007–08	20	142	76	63	35	8	51	32.3	31	
2008–09	19	134	71	62	36	8	50	32.7	32	
2009–10	17	136	77	70	44	10	56	33.9	33	
2010–11	15	132	75	74	47	11	57	34.6	34	
Female	
2006–07	21	186	123	90	26	4	62	29.9	28	
2007–08	28	226	140	100	32	5	72	29.8	28	
2008–09	26	213	142	96	33	5	70	30.0	28	
2009–10	24	209	157	106	39	6	76	30.7	29	
2010–11	25	217	160	115	42	8	80	31.1	29	
Total	
2006–07	17	149	92	74	27	6	53	31.1	30	
2007–08	24	183	107	81	34	6	62	30.8	29	
2008–09	23	172	106	79	34	6	60	31.1	29	
2009–10	20	172	116	88	42	8	66	32.0	30	
2010–11	20	173	117	94	45	9	69	32.5	31	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	The rate per 10,000 population is estimated by comparing the number of clients aged 10 years and over in the reporting year with the estimated resident population aged 10 years and over at the start of the reporting year. Note this may not match data reported in previous reports due to adjustments in ABS population estimates.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection; ABS 2011.

Table A10: Accompanying children: age, by sex, 2010–11 (per cent)
Age	Percentage of
all accompanying children	Percentage of
sex group	Total	
	Male	Female	Male	Female	Per cent	Number	
0–4 years	22.9	21.4	45.3	43.2	44.2	9,400	
5–9 years	13.3	13.8	26.4	27.8	27.1	5,800	
10–14 years	10.6	10.1	20.9	20.5	20.7	4,400	
15–17 years	3.7	4.2	7.4	8.5	7.9	1,700	
Total	50.5	49.5	100.0	100.0	100.0	. .	
Total (number)	10,800	10,500	10,800	10,500	. .	21,300	
Mean age (years)	. .	. .	6.3	6.5	. .	6.4	
Median age (years)	. .	. .	5	6	. .	5	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A11: Accompanying children: rate per 10,000 population aged 0–17 years by age and mean and median age, by reporting period, 2006–07 to 2010–11
Reporting period	0–4
years	5–9
years	10–14
years	15–17
years	Total	Mean age
(years)	Median age
(years)	
2006–07	176	110	75	34	105	6.1	5	
2007–08	195	123	82	45	117	6.2	5	
2008–09	191	114	82	48	115	6.2	5	
2009–10	193	126	88	50	121	6.3	5	
2010–11	204	131	98	60	130	6.4	5	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	The rate per 10,000 population is estimated by comparing the number of accompanying children aged 17 years and under in the reporting year with the estimated resident population aged 17 years and under at the start of the reporting year. Note this may not match data reported in previous reports due to adjustments in ABS population estimates.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection; ABS 2011.

Table A12: Service users: Aboriginal and Torres Strait Islander status by sex, by reporting period, 2006–07 to 2010–11 (per cent)
Aboriginal and Torres Strait Islander status	2006–07	2007–08	2008–09	2009–10	2010–11	
Male	
Aboriginal and Torres Strait Islander people	20.4	19.1	19.7	19.7	19.8	
Non-Indigenous	79.6	80.9	80.3	80.3	80.2	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	20,100	23,400	23,300	25,700	27,000	
Female	
Aboriginal and Torres Strait Islander people	23.6	23.1	22.6	23.4	22.9	
Non-Indigenous	76.4	76.9	77.4	76.6	77.1	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	26,000	30,000	29,600	32,500	35,000	
Total	
Aboriginal and Torres Strait Islander people	22.2	21.3	21.3	21.8	21.5	
Non-Indigenous	77.8	78.7	78.7	78.2	78.5	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	46,000	53,400	52,900	58,200	62,000	
Notes
1.	Number excluded due to errors and omissions (weighted): 2,700 in 2006–07; 3,300 in 2007–08; 3,100 in 2008–09; 3,200 in 2009–10; 3,400 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A13: Clients: Aboriginal and Torres Strait Islander status by sex, by reporting period, 2006–07 to 2010–11 (per cent)
Aboriginal and Torres Strait Islander status	2006–07	2007–08	2008–09	2009–10	2010–11	
Male	
Aboriginal and Torres Strait Islander people	14.7	14.2	14.5	13.7	14.8	
Non-Indigenous	85.3	85.8	85.5	86.3	85.2	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	12,300	14,500	14,400	16,100	16,600	
Female	
Aboriginal and Torres Strait Islander people	21.0	20.8	20.4	21.0	20.5	
Non-Indigenous	79.0	79.2	79.6	79.0	79.5	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	18,000	20,900	20,800	23,200	24,800	
Total	
Aboriginal and Torres Strait Islander people	18.5	18.1	18.0	18.0	18.2	
Non-Indigenous	81.5	81.9	82.0	82.0	81.8	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	30,300	35,400	35,200	39,300	41,500	
Notes
1.	Number excluded due to errors and omissions (weighted): 1,600 in 2006–07; 2,300 in 2007–08; 2,200 in 2008–09; 2,400 in 2009–10; 2,700 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A14: Accompanying children: Aboriginal and Torres Strait Islander status, by reporting period, 2006–07 to 2010–11 (per cent)
Aboriginal and Torres Strait Islander status	2006–07	2007–08	2008–09	2009–10	2010–11	
Aboriginal and Torres Strait Islander people	29.3	27.7	27.8	29.6	28.2	
Non-Indigenous	70.7	72.3	72.2	70.4	71.8	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	15,700	17,900	17,700	18,900	20,600	
Notes
1.	Number excluded due to errors and omissions (weighted): 1,200 in 2006–07; 1,000 in 2007–08; 900 in 2008–09; 800 in 2009–10; 700 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A15: Service users: 5 most common countries of birth in 2010–11, by reporting period, 
2006–07 to 2010–11 (per cent)
Country of birth	2006–07(a)	2007–08(b)	2008–09(c)	2009–10(d)	2010–11	
Australia (including external territories)	88.7	88.2	87.2	86.7	87.0	
New Zealand	2.2	2.0	2.2	2.1	1.9	
Lebanon	0.5	0.6	0.6	0.5	0.7	
Sudan	0.5	0.6	0.5	0.6	0.6	
England	0.6	0.6	0.6	0.6	0.6	
Other	7.4	8.0	8.8	9.3	9.2	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	47,100	54,200	53,500	59,000	63,100	
(a)	In 2006–07 the 5 most common countries of birth were Australia, New Zealand, England, Lebanon and Vietnam.
(b)	In 2007–08 the 5 most common countries of birth were Australia, New Zealand, England, Sudan and Lebanon.
(c)	In 2008–09 the 5 most common countries of birth were Australia, New Zealand, England, Philippines and Lebanon.
(d)	In 2009–10 the 5 most common countries of birth were Australia, New Zealand, Sudan, England and Lebanon.
Notes
1.	Number excluded due to errors and omissions (weighted): 1,700 in 2006–07; 2,400 in 2007–08; 2,500 in 2008–09; 2,300 in 2009–10; 2,300 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A16: Clients: 5 most common countries of birth in 2010–11, by reporting period, 2006–07 to 2010–11 (per cent)
Country of birth	2006–07(a)	2007–08(a)	2008–09(a)	2009–10(b)	2010–11	
Australia (including external territories)	85.1	84.5	83.4	82.8	83.0	
New Zealand	2.8	2.6	2.7	2.6	2.5	
Lebanon	0.7	0.7	0.8	0.8	0.9	
England	0.9	0.9	0.9	0.9	0.9	
Sudan	0.5	0.7	0.6	0.7	0.7	
Other	10.0	10.7	11.7	12.3	12.1	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	31,000	35,900	35,500	39,800	42,300	
(a)	In 2006–07, 2007–08 and 2008–09 the 5 most common countries of birth were Australia, New Zealand, England, Lebanon and Philippines (with varying orders of precedence).
(b)	In 2009–10 the 5 most common countries of birth were Australia, New Zealand, England, Lebanon and Sudan.
Notes
1.	Number excluded due to errors and omissions (weighted): 900 in 2006–07; 1,800 in 2007–08; 1,900 in 2008–09; 1,800 in 2009–10; 1,800 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A17: Accompanying children: 5 most common countries of birth in 2010–11, by reporting period, 2006–07 to 2010–11 (per cent)
Country of birth	2006–07(a)	2007–08(a)	2008–09(b)	2009–10(c)	2010–11	
Australia (including external territories)	95.6	95.6	94.8	94.9	95.0	
New Zealand	1.1	1.0	1.3	1.1	0.9	
Sudan	0.6	0.4	0.5	0.6	0.5	
Philippines	0.1	0.2	0.3	0.2	0.3	
Lebanon	0.2	0.2	0.2	0.1	0.2	
Other	2.4	2.6	2.9	3.2	3.1	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	16,100	18,300	18,000	19,200	20,800	
(a)	In 2006–07 and 2007–08 the 5 most common countries of birth were Australia, New Zealand, Sudan, Vietnam and Lebanon.
(b)	In 2008–09 the 5 most common countries of birth were Australia, New Zealand, Sudan, Philippines and Fiji.
(c)	In 2009–10 the 5 most common countries of birth were Australia, New Zealand, Sudan, Samoa and Philippines.
Notes
1.	Number excluded due to errors and omissions (weighted): 800 in 2006–07; 700 in 2007–08; 600 in 2008–09; 500 in 2009–10; 500 in 
2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A18: Support periods: client group, by reporting period, 2006–07 to 2010–11 (per cent)
Client group	2006–07	2007–08	2008–09	2009–10	2010–11	
Male alone, under 25	13.3	14.8	14.4	13.5	11.5	
Male alone, 25+	28.1	27.5	27.6	28.7	28.5	
Female alone, under 25	15.5	16.7	16.5	15.7	14.1	
Female alone, 25+	15.9	16.4	16.2	17.5	17.5	
Couple no children	2.2	2.3	2.3	2.8	3.2	
Couple with children	2.6	2.6	2.9	2.8	4.0	
Male with children	0.9	0.8	0.9	0.9	1.0	
Female with children	21.2	18.7	18.9	17.8	19.1	
Other	0.5	0.3	0.3	0.4	1.1	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	52,250	62,700	60,300	65,700	66,100	
Notes
1.	Number excluded due to errors and omissions (weighted): 1,200 in 2006–07; 1,700 in 2007–08; 1,800 in 2008–09; 1,700 in 2009–10; 1,600 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A19: Support periods: main reason for seeking assistance, by reporting period, 2006–07 to 2010–11 (per cent)
Main reason for seeking assistance	2006–07	2007–08	2008–09	2009–10	2010–11	
Interpersonal relationships	43.9	47.0	45.3	44.1	40.9	
Time out from family/other situation	6.9	9.3	8.9	10.3	8.4	
Relationship/family breakdown	10.3	12.5	12.6	12.1	11.7	
Interpersonal conflict	3.3	3.3	3.0	2.7	2.2	
Sexual abuse	0.7	0.8	0.8	0.6	0.5	
Domestic/family violence	21.2	19.7	18.7	17.3	17.1	
Physical/emotional abuse	1.4	1.4	1.3	1.2	1.0	
Financial	10.2	9.5	11.0	14.6	19.2	
Gambling	0.5	0.4	0.3	0.4	0.3	
Budgeting problems	3.9	2.9	2.4	4.5	8.8	
Rent too high	0.7	0.8	1.0	0.9	1.1	
Other financial difficulty	5.0	5.4	7.3	8.8	9.0	
Accommodation	15.0	15.0	15.0	14.7	15.1	
Overcrowding issues	2.1	2.5	2.6	2.7	2.9	
Eviction/asked to leave	5.4	5.0	5.2	4.8	5.1	
Emergency accommodation ended	3.8	3.1	2.0	1.9	2.0	
Previous accommodation ended	3.8	4.4	5.1	5.3	5.1	
Health	18.3	16.5	16.1	13.6	11.1	
Mental health issues	2.3	2.4	2.5	2.3	2.3	
Problematic drug/alcohol/substance use	13.9	12.2	11.7	9.1	6.8	
Psychiatric illness	1.3	1.0	1.2	1.3	1.1	
Other health issues	0.9	0.9	0.8	0.9	0.9	
Other reasons	12.6	12.0	12.6	13.0	13.7	
Gay/lesbian/transgender issues	0.4	0.6	0.9	0.8	0.8	
Recently left institution	1.6	1.6	1.9	1.5	1.5	
Recent arrival to area with no means of support	2.8	2.3	2.0	1.8	1.7	
Itinerant	2.3	2.6	2.9	2.7	2.9	
Other	5.5	5.0	4.9	6.2	6.8	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	50,500	61,400	59,400	63,800	64,100	
Notes
1.	Number excluded due to errors and omissions (weighted): 2,900 in 2006–07; 3,100 in 2007–08; 2,600 in 2008–09; 3,600 in 2009–10; 3,700 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A20: Support periods: main reason for seeking assistance, by client group, 2010–11 (per cent)
Main reason for 
seeking assistance	Male
alone
under 25	Male
alone
25+	Female
alone
under 25	Female
alone
25+	Couple
no
children	Couple
with
children	Male
with
children	Female
with
children	Other	
Interpersonal relationships	40.4	16.9	56.9	47.8	29.0	26.3	37.1	62.6	47.3	
Time out from family/
other situation	12.3	8.8	12.8	6.3	6.8	4.2	5.2	5.1	10.1	
Relationship/family breakdown	20.0	5.2	23.5	6.1	13.6	12.7	20.5	10.8	27.1	
Interpersonal conflict	3.8	1.4	3.5	1.8	3.3	3.0	3.1	1.4	3.2	
Sexual abuse	0.1	—	1.2	0.8	0.2	0.2	0.4	0.8	0.2	
Domestic/family violence	3.4	1.1	14.6	31.2	4.6	5.6	6.8	43.1	5.5	
Physical/emotional abuse	0.7	0.4	1.2	1.5	0.6	0.6	1.0	1.4	1.3	
Financial	12.3	30.5	10.0	23.7	21.3	21.3	17.4	9.2	5.7	
Gambling	0.2	0.9	—	0.1	0.1	0.1	—	0.1	—	
Budgeting problems	5.1	17.0	3.6	8.4	12.3	7.4	6.0	3.2	2.1	
Rent too high	0.8	0.6	0.7	1.0	1.2	3.3	2.7	1.8	0.2	
Other financial difficulty	6.2	12.0	5.7	14.3	7.7	10.4	8.7	4.2	3.4	
Accommodation	17.8	11.6	13.9	8.6	29.6	37.7	31.0	17.4	26.6	
Overcrowding issues	2.5	0.8	2.7	1.3	8.4	10.7	8.8	4.7	5.9	
Eviction/asked to leave	5.4	3.2	4.6	2.9	10.0	17.8	10.8	6.5	10.6	
Emergency accommodation ended	2.6	1.7	1.7	1.4	1.8	3.4	3.1	2.5	5.5	
Previous accommodation ended	7.3	6.0	4.9	3.1	9.4	5.9	8.3	3.7	4.6	
Health	9.5	23.5	4.8	10.0	7.4	3.3	4.0	2.7	6.1	
Mental health issues	1.8	4.2	1.4	2.9	1.4	1.3	1.0	0.7	2.4	
Problematic drug/ alcohol/substance use	6.6	15.4	2.4	5.1	4.9	0.6	1.3	1.2	2.6	
Psychiatric illness	0.5	2.8	0.3	0.9	0.3	0.3	0.4	0.2	0.4	
Other health issues	0.5	1.2	0.7	1.0	0.7	1.2	1.3	0.6	0.6	
Other reasons	20.1	17.5	14.4	10.0	12.7	11.4	10.5	8.1	14.3	
Gay/lesbian/
transgender issues	3.1	0.1	2.0	0.5	0.1	—	—	—	—	
Recently left institution	2.7	2.7	0.7	1.0	1.0	0.7	0.8	0.2	4.3	
Recent arrival to area with no means of support	1.9	2.3	1.1	1.4	2.6	3.2	2.4	1.0	1.4	
Itinerant	3.6	4.8	2.7	1.4	2.9	2.2	3.0	1.6	2.2	
Other	8.8	7.6	7.9	5.7	6.1	5.3	4.2	5.2	6.4	
Total	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	100.0	
Total (number)	7,300	17,800	9,000	11,000	2,100	2,500	700	12,300	600	
Notes
1.	Number excluded due to errors and omissions (weighted): 4,600.
2.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A21: Closed support periods: length of support, by reporting period, 2006–07 to 2010–11 
(per cent)
Length of support	2006–07	2007–08	2008–09	2009–10	2010–11	
1 week or less	47.0	42.7	41.0	39.0	36.1	
>1 week–1 month	18.0	15.8	15.9	14.3	15.0	
>1–3 months	19.8	24.1	22.7	25.2	23.7	
>3–6 months	7.5	9.1	10.4	10.8	12.0	
>6 months	7.7	8.4	10.0	10.7	13.2	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	44,700	52,000	49,300	50,600	51,400	
Mean length (days)	57	62	71	80	92	
Median length (days)	10	15	16	22	28	
Notes
1.	Number excluded due to errors and omissions (weighted): 0.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
Table A22: Closed support periods: mean and median length of support by client group, by reporting period, 2006–07 to 2010–11 (days)
Client group	Mean	Median	
	2006–07	2007–08	2008–09	2009–10	2010–11	2006–07	2007–08	2008–09	2009–10	2010–11	
Male alone, under 25	59	68	70	80	85	10	20	16	29	22	
Male alone, 25+	47	44	44	65	70	7	7	7	8	13	
Female alone, under 25	72	80	82	88	96	11	28	28	30	29	
Female alone, 25+	41	54	66	76	91	5	8	17	27	23	
Couple no children	46	92	69	72	73	13	39	32	31	33	
Couple with children	93	104	103	97	113	36	44	47	46	50	
Male with children	73	78	80	70	95	31	40	34	43	51	
Female with children	68	88	106	118	132	21	34	42	49	59	
Other	97	150	125	151	142	20	60	55	39	41	
Notes
1.	Number excluded due to errors and omissions (weighted): 1,000 in 2006–07; 1,200 in 2007–08; 1,300 in 2008–09; 1,000 in 2009–10; 1,100 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A23: Closed support periods in which clients were accommodated: total length of accommodation, by reporting period, 2006–07 to 2010–11 (per cent)
Length of accommodation	2006–07	2007–08	2008–09	2009–10	2010–11	
1 day to 1 week	44.5	40.7	37.3	35.5	33.9	
>1 week–1 month	24.6	22.4	22.1	21.9	21.3	
>1–3 months	18.7	21.5	23.0	22.7	22.5	
>3–6 months	6.0	7.9	8.6	9.1	10.4	
>6 months	6.2	7.5	9.0	10.7	11.9	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	19,200	17,100	15,900	14,300	14,000	
Mean length (days)	49	56	66	75	83	
Median length (days)	10	13	16	18	21	
Accommodation starting and ending on the same date (number)	2,000	4,400	4,300	3,200	2,900	
Total closed support periods with accommodation (number)	21,200	21,500	20,100	17,400	16,900	
Notes
1.	Number excluded due to errors and omissions (weighted): 700 in 2006–07; 200 in 2007–08; 300 in 2008–09; 200 in 2009–10; 100 in 
2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
Table A24: Closed support periods in which clients were accommodated: mean and median length of accommodation by client group, by reporting period, 2006–07 to 2010–11 (days)
Client group	Mean	Median	
	2006–07	2007–08	2008–09	2009–10	2010–11	2006–07	2007–08	2008–09	2009–10	2010–11	
Male alone, under 25	47	50	51	70	78	12	13	14	18	20	
Male alone, 25+	38	39	47	49	66	7	9	11	11	14	
Female alone, under 25	52	61	62	75	83	12	16	16	17	20	
Female alone, 25+	43	58	65	78	67	8	12	17	22	16	
Couple no children	48	112	53	51	87	6	23	7	14	25	
Couple with children	135	141	195	173	153	65	73	102	101	99	
Male with children	89	103	134	109	162	65	66	89	70	80	
Female with children	71	90	106	115	111	22	29	36	37	40	
Other	143	222	174	79	123	43	72	49	34	50	
Notes
1.	Number excluded due to errors and omissions (weighted): 900 in 2006–07; 600 in 2007–08; 800 in 2008–09; 500 in 2009–10; 300 in 
2010–11.
2.	Table excludes accommodation that started and ended on the same date.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A25: Closed support periods: type of support required by clients, by reporting period, 
2006–07 to 2010–11 (per cent)
Type of support	2006–07	2007–08	2008–09	2009–10	2010–11	
Housing/accommodation	72.1	66.0	72.2	66.0	64.4	
SAAP/CAP accommodation(a)	55.4	46.7	46.8	40.0	39.6	
Assistance to obtain/maintain short-term accommodation	15.5	15.2	18.6	19.6	16.9	
Assistance to obtain/maintain medium-term accommodation	10.9	10.6	14.0	13.9	14.7	
Assistance to obtain/maintain independent housing	23.8	24.7	33.1	31.3	33.1	
Financial/employment	33.6	31.6	41.0	45.3	44.7	
Assistance to obtain/maintain government allowance	10.8	10.1	16.3	16.9	14.8	
Employment and training assistance	7.0	6.5	7.7	10.2	10.3	
Financial assistance/material aid	24.1	22.8	30.6	36.7	35.7	
Financial counselling and support	8.5	7.0	12.4	13.3	12.5	
Personal support	60.5	59.9	67.6	70.2	68.0	
Incest/sexual assault	2.1	2.0	1.9	1.2	1.3	
Domestic/family violence	19.7	19.0	22.0	19.6	19.1	
Family/relationship	17.8	18.6	22.1	24.7	24.6	
Emotional support	54.5	56.0	64.3	66.0	64.3	
Assistance with problem gambling	1.9	0.7	0.5	0.5	0.9	
General support/advocacy	79.0	84.0	86.4	87.4	88.1	
Living skills/personal development	19.3	19.7	23.7	25.7	26.6	
Assistance with legal issues/court support	12.8	12.5	12.2	14.6	13.3	
Advice/information	70.9	76.9	81.3	82.3	83.6	
Retrieval/storage/removal of belongings	24.5	23.1	25.2	24.1	24.7	
Advocacy/liaison on behalf of client	34.6	35.1	45.0	46.3	44.9	
Specialist services	34.9	27.8	35.1	35.4	37.6	
Psychological services	4.3	3.4	4.4	6.6	6.6	
Specialist counselling services	7.7	6.9	8.9	10.1	10.3	
Psychiatric services	3.7	2.4	2.1	2.8	2.5	
Pregnancy support	1.7	1.3	1.3	1.5	1.6	
Family planning support	1.4	1.1	1.1	1.2	1.1	
Drug/alcohol support or intervention	13.1	8.1	12.7	11.4	8.8	
Physical disability services	0.4	0.2	0.2	0.4	0.3	
Intellectual disability services	0.5	0.3	0.3	0.3	0.3	
Culturally specific services	6.9	4.0	6.5	8.4	8.0	
Interpreter services	1.3	0.9	1.2	2.3	2.5	
Assistance with immigration services	1.1	0.8	0.9	1.1	1.0	
Health/medical services	16.6	14.1	17.1	17.6	22.0	
Basic support/other n.e.s.	58.9	59.4	63.2	67.3	69.0	
Meals	47.5	43.6	49.6	43.8	43.8	
Laundry/shower facilities	42.3	37.4	41.4	37.0	36.8	
Recreation	20.4	21.9	22.8	23.0	20.7	
Transport	25.5	23.8	24.5	28.0	25.1	
Other	9.5	15.7	21.6	27.8	33.0	
No needs recorded	0.4	0.2	0.2	0.1	0.1	
Total (number)	43,200	51,200	48,300	49,300	49,400	
(a)	‘SAAP/CAP accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes
1.	Number excluded due to errors and omissions (weighted) (closed support periods with no information on support requirements or provision): 1,400 in 2006–07; 800 in 2007–08; 1,000 in 2008–09; 1,300 in 2009–10; 2,000 in 2010–11.
2.	Clients were able to receive multiple types of support, so the percentages do not add to 100.
3.	A client may require more than one type of support within a broad type of assistance. 
4.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
5.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
Table A26: Closed support periods: type of support required by clients, by client group, 2010–11 
(per cent)
Type of support	Male
alone
under 25	Male
alone
25+	Female
alone
under 25	Female
alone
25+	Couple
no
children	Couple
with
children	Male
with
children	Female
with
children	Other	
Housing/accommodation	69.8	59.9	72.1	58.7	81.6	83.1	77.8	79.6	59.4	
SAAP/CAP accommodation(a)	43.6	47.5	40.5	26.4	26.9	30.5	29.5	40.5	26.8	
Assistance to obtain/
maintain short-term accommodation	17.1	11.3	20.3	13.0	29.8	31.6	26.7	23.6	21.6	
Assistance to obtain/
maintain medium-term accommodation	21.8	4.9	23.2	10.1	18.8	26.2	19.9	24.8	19.0	
Assistance to obtain/maintain independent housing	28.1	21.4	33.2	39.6	57.5	70.3	63.1	60.0	39.7	
Financial/employment	49.1	47.7	47.7	40.5	53.5	44.4	46.2	53.0	34.1	
Assistance to obtain/
maintain government allowance	20.6	7.6	22.0	13.8	11.9	12.4	16.2	23.0	17.0	
Employment and training assistance	19.7	3.8	19.9	8.5	11.4	9.9	11.7	12.0	13.8	
Financial assistance/material aid	34.6	42.5	33.8	31.8	43.6	36.0	38.0	42.2	22.3	
Financial counselling and support	16.0	5.8	16.9	11.6	16.1	18.5	17.3	20.6	14.0	
Personal support	67.9	42.2	77.1	73.0	68.4	76.8	77.4	87.8	66.6	
Incest/sexual assault	0.6	0.1	2.5	1.9	0.6	1.7	0.7	2.9	0.8	
Domestic/family violence	5.6	1.5	18.0	37.3	6.5	10.8	10.8	45.1	8.0	
Family/relationship	28.9	6.4	36.9	28.8	21.0	26.9	27.8	39.4	38.9	
Emotional support	64.1	41.1	71.6	67.7	65.7	74.9	75.2	82.3	55.8	
Assistance with problem gambling	0.5	1.6	0.3	0.8	0.2	1.0	1.1	0.8	0.3	
General support/advocacy	91.8	86.9	91.9	85.4	91.2	92.5	95.1	93.8	77.0	
Living skills/personal development	43.1	14.9	42.2	22.5	22.6	25.4	23.1	35.1	23.8	
Assistance with legal issues/
court support	8.7	3.3	10.8	22.9	6.3	10.2	14.8	27.4	10.0	
Advice/information	87.4	82.3	87.0	79.7	88.0	90.0	92.2	89.5	70.1	
Retrieval/storage/removal of belongings	21.6	49.3	14.7	13.4	11.5	8.8	8.1	15.2	9.9	
Advocacy/liaison on behalf of client	47.2	38.8	49.0	45.1	46.4	56.4	56.1	62.3	42.0	
Specialist services	36.7	41.9	34.7	41.0	23.1	27.9	29.5	40.6	28.6	
Psychological services	4.8	4.1	6.9	11.8	3.9	6.7	11.3	8.7	6.1	
Specialist counselling services	6.8	2.9	10.5	16.2	8.2	13.9	15.0	19.4	8.4	
Psychiatric services	2.6	3.8	1.6	3.1	1.3	1.9	2.4	1.3	1.4	
Pregnancy support	0.4	0.1	3.2	1.1	1.3	3.0	1.1	4.2	6.3	
Family planning support	1.1	0	2.5	0.6	0.8	1.2	1.0	2.4	3.7	
Drug/alcohol support or intervention	12.8	11.1	7.0	8.8	5.9	5.8	8.3	5.8	9.0	
Physical disability services	0.1	0.2	0.1	0.5	0.2	1.1	0.5	0.6	0.9	
Intellectual disability services	0.4	0.1	0.3	0.4	0.3	0.5	0.7	0.2	1.4	
Culturally specific services	5.8	1.8	9.2	12.7	5.3	9.6	12.6	15.4	10.5	
Interpreter services	0.2	0.5	1.5	5.2	2.5	2.7	4.8	5.5	2.4	
Assistance with immigration services	0.3	0.2	0.7	1.6	0.4	0.8	1.2	3.0	2.6	
Health/medical services	23.4	32.0	20.4	18.4	12.4	10.9	9.1	20.1	15.8	
Basic support/other n.e.s.	68.9	85.1	60.9	62.7	48.4	52.2	54.5	59.0	57.0	
Meals	48.1	70.1	37.3	32.6	21.8	14.7	18.6	29.2	21.7	
Laundry/shower facilities	40.6	62.5	30.5	22.4	18.3	12.9	14.2	26.2	22.6	
Recreation	26.5	19.5	24.9	22.0	6.2	7.2	10.7	22.5	12.1	
Transport	36.2	14.3	34.5	19.0	17.7	17.8	20.0	32.8	20.0	
Other	26.4	45.8	21.5	34.6	24.5	33.8	34.4	33.1	30.5	
No needs recorded	0.2	0.1	0.1	0.2	—	—	—	0.2	—	
Total (number)	5,600	14,800	6,900	8,200	1,700	1,900	500	8,800	500	
(a)	‘SAAP/CAP accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes
1.	Number excluded due to errors and omissions (weighted): 2,600 (including those with no information on support requirements or provision).
2.	Clients were able to receive multiple types of support, so the percentages do not add to 100. 
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A27: Type of support required by clients in closed support periods, by provision, 2010–11
Part a: Individual types of support (percentage of closed support periods)
Type of support	Not provided	Provided	Total	Closed
support
periods
(number)	
	Neither
provided
nor
referred	Referred
only	Sub-total	Provided
only	Provided
and
referred	Sub-total			
Housing/accommodation		
SAAP/CAP accommodation(a)	3.8	9.7	13.5	81.6	5.0	86.6	100.0	19,600	
Assistance to obtain/maintain 
short-term accommodation	3.1	9.0	12.1	59.8	28.2	88.0	100.0	8,400	
Assistance to obtain/maintain 
medium-term accommodation	6.3	9.8	16.1	52.2	31.6	83.8	100.0	7,300	
Assistance to obtain/maintain independent housing	2.7	7.5	10.2	60.1	29.7	89.8	100.0	16,400	
Financial/employment		
Assistance to obtain/maintain government allowance	2.6	6.4	9.0	60.2	30.7	90.9	100.0	7,300	
Employment and training assistance	6.3	14.6	20.9	44.6	34.5	79.1	100.0	5,100	
Financial assistance/material aid	0.8	3.8	4.6	79.9	15.5	95.4	100.0	17,700	
Financial counselling and support	3.2	10.2	13.4	61.4	25.3	86.7	100.0	6,200	
Personal support									
Incest/sexual assault	5.8	13.1	18.9	55.9	25.2	81.1	100.0	600	
Domestic/family violence	1.4	2.1	3.5	80.0	16.6	96.6	100.0	9,400	
Family/relationship	1.5	2.1	3.6	84.1	12.3	96.4	100.0	12,200	
Emotional support	0.4	0.3	0.7	93.7	5.5	99.2	100.0	31,700	
Assistance with problem gambling	3.8	7.0	10.8	73.9	15.3	89.2	100.0	500	
General support/advocacy		
Living skills/personal development	1.9	1.1	3.0	91.9	5.2	97.1	100.0	13,100	
Assistance with legal issues/
court support	3.1	17.5	20.6	44.7	34.7	79.4	100.0	6,500	
Advice/information	0.2	0.1	0.3	93.0	6.6	99.6	100.0	41,300	
Retrieval/storage/removal of belongings	0.8	1.0	1.8	94.4	3.7	98.1	100.0	12,200	
Advocacy/liaison on behalf of client	0.7	0.3	1.0	87.2	11.9	99.1	100.0	22,200	
Specialist services		
Psychological services	8.2	19.7	27.9	33.0	39.0	72.0	100.0	3,300	
Specialist counselling services	3.6	33.0	36.6	32.2	31.2	63.4	100.0	5,100	
Psychiatric services	11.3	37.0	48.3	33.9	17.8	51.7	100.0	1,200	
Pregnancy support	8.8	9.8	18.6	48.3	33.1	81.4	100.0	800	
Family planning support	6.1	9.7	15.8	62.8	21.5	84.3	100.0	500	
Drug/alcohol support or intervention	6.0	8.3	14.3	60.5	25.2	85.7	100.0	4,400	
Physical disability services	8.5	41.8	50.3	21.6	28.1	49.7	100.0	200	
Intellectual disability services	16.4	27.9	44.3	30.3	25.4	55.7	100.0	100	
Culturally specific services	2.5	4.9	7.4	62.6	30.0	92.6	100.0	3,900	
Interpreter services	0.9	4.4	5.3	30.8	63.9	94.7	100.0	1,200	
Assistance with immigration issues	3.8	4.9	8.7	49.1	42.2	91.3	100.0	500	
Health/medical services	3.4	23.3	26.7	57.3	16.0	73.3	100.0	10,900	
Basic support/other n.e.s.		
Meals	0.6	0.5	1.1	94.7	4.2	98.9	100.0	21,600	
Laundry/shower facilities	0.8	0.4	1.2	97.5	1.3	98.8	100.0	18,200	
Recreation	0.7	1.1	1.8	94.8	3.4	98.2	100.0	10,200	
Transport	3.2	1.1	4.3	91.4	4.4	95.8	100.0	12,400	
Other	0.9	0.3	1.2	86.9	12.0	98.9	100.0	16,300	
 (continued)
Table A27 (continued): Type of support required by clients in closed support periods, by provision, 2010–11
Part b: Broad types of support (percentage of distinct types of support required)
Broad type of support	Not provided	Provided	Total	Distinct
types of
support
required
(number)	Closed
support
periods
(number)	
	Neither
provided
nor referred	Referred
only	Subtotal	Provided
only	Provided
and
referred	Subtotal				
Housing/
accommodation	3.7	8.9	12.6	67.1	20.3	87.4	100.0	51,600	31,800	
Financial/
employment	2.4	7.0	9.4	67.8	22.9	90.7	100.0	36,300	22100	
Personal support	0.9	1.2	2.1	88.6	9.3	97.9	100.0	54,400	33,600	
General support/
advocacy	0.8	1.6	2.4	88.4	9.2	97.6	100.0	95,400	43,500	
Specialist services	4.6	19.3	23.9	49.5	26.6	76.1	100.0	32,200	18,600	
Basic support/
other n.e.s.	1.1	0.6	1.7	93.2	5.1	98.3	100.0	78,700	34,100	
Total (%)	1.8	4.6	6.4	80.6	13.0	93.6	100.0	. .	. .	
Total (number)	6,400	15,900	22,300	280,900	45,200	326,100	. .	348,500	49,400	
(a)	‘SAAP/CAP accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes for tables A27 and A28
1.	Number excluded due to errors and omissions (weighted) (closed support periods with no information on support requirements or provision): 1,300 in 2009–10; 2,000 in 2010–11.
2.	In broad groups of support types, a client may require more than one type of support within the group. The percentages for broad groups relate to all needs and not to support periods. For individual types of support, a need can be recorded only once within a support period, so the percentages relate to support periods.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.

Table A28: Broad types of support required in closed support periods, by provision, 2009–10 (percentage of distinct types of support required)
Broad type of support	Not provided	Provided	Total	Distinct
types of
support
required
(number)	Closed
support
periods
(number)	
	Neither
provided
nor referred	Referred
only	Subtotal	Provided
only	Provided
and
referred	Subtotal				
Housing/
accommodation	3.5	7.9	11.4	68.6	20.0	88.6	100.0	51,700	32,600	
Financial/
employment	3.0	6.8	9.8	66.7	23.5	90.2	100.0	38,000	22,300	
Personal support	0.8	1.1	1.9	87.3	10.9	98.2	100.0	55,300	34,600	
General support/
advocacy	0.7	1.3	2.0	88.2	9.9	98.1	100.0	95,200	43,100	
Specialist services	5.3	20.0	25.3	45.4	29.3	74.7	100.0	31,500	17,500	
Basic support/
other n.e.s.	0.6	0.7	1.3	94.6	4.0	98.6	100.0	78,700	33,200	
Total (%)	1.8	4.4	6.1	80.4	13.4	93.9	100.0	. .	. .	
Total (number)	6,200	15,400	21,600	281,900	47,100	329,000	. .	350,500	49,300	

Table A29: Closed accompanying child support periods: type of support required by accompanying children, by reporting period, 2006–07 to 2010–11 (per cent)
Type of support	2006–07	2007–08	2008–09	2009–10	2010–11	
Accommodation	62.1	52.4	55.8	56.7	55.1	
SAAP/CAP accommodation(a)	62.1	52.4	55.8	56.7	55.1	
School liaison/child care	41.2	36.0	34.2	38.8	35.6	
School liaison	17.0	14.2	15.0	21.0	18.8	
Child care	32.2	27.9	26.4	30.2	28.1	
Personal support	29.1	28.5	30.9	37.6	34.6	
Help with behavioural problems	9.8	9.2	12.7	20.8	19.9	
Sexual/physical abuse support	2.7	1.4	3.3	8.6	6.2	
Skills education	12.6	10.2	10.9	16.2	15.8	
Structured play/skill development	20.3	21.4	21.6	26.3	25.6	
General support/advocacy	51.4	55.1	63.0	66.4	70.1	
Access arrangements	4.7	4.8	6.8	8.8	7.9	
Advice/information	33.0	35.7	46.3	47.9	52.7	
Advocacy	37.2	39.2	44.7	47.7	52.7	
Specialist services	25.9	24.0	25.6	33.0	30.7	
Specialist counselling	7.2	5.5	6.9	10.8	8.0	
Culturally specific services	10.9	10.3	11.5	16.9	14.3	
Health/medical services	14.3	12.3	14.3	19.8	19.6	
Basic support/other n.e.s.	65.8	63.5	62.1	68.7	67.7	
Meals	45.6	41.6	38.2	39.8	34.5	
Showers/hygiene	41.2	33.7	32.2	35.3	31.5	
Recreation	38.9	33.3	33.4	36.9	35.1	
Transport	44.9	41.1	37.1	38.4	31.9	
Other	14.0	18.2	26.9	38.9	44.2	
No needs recorded	1.4	0.4	0.2	0.2	0.4	
Total (number)	11,200	13,400	13,700	12,300	13,400	
(a)	‘SAAP/CAP accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes
1.	Number excluded due to errors and omissions (weighted) (closed support periods with no information on support requirements or provision): 7,100 in 2006–07; 6,400 in 2007–08; 5,500 in 2008–09; 5,700 in 2009–10; 6,700 in 2010–11. In the majority of these, ‘no assistance’ was indicated as required for the accompanying child.
2.	Accompanying children were able to receive multiple types of support, so the percentages do not add to 100.
3.	An accompanying child may require more than one type of support within a broad type of assistance. 
4.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
5.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.

Table A30: Type of support required by accompanying children in closed support periods, by provision, 2010–11
Part a: Individual types of support (percentage of closed accompanying child support periods)
Type of support	Not provided	Provided	Total	Closed
accom-panying
child
support
periods
(number)	
	Neither
provided
nor
referred	Referred
only	Subtotal	Provided
only	Provided
and
referred	Subtotal			
Accommodation		
SAAP/CAP accommodation(a)	3.1	20.4	23.5	73.6	2.9	76.5	100.0	7,400	
School liaison/child care		
School liaison	2.5	9.2	11.7	60.9	27.4	88.3	100.0	2,500	
Child care	1.4	7.3	8.7	81.6	9.7	91.3	100.0	3,800	
Personal support		
Help with behavioural problems	2.3	5.9	8.2	60.6	31.2	91.8	100.0	2,700	
Sexual/physical abuse support	0.5	5.2	5.7	38.1	56.2	94.3	100.0	800	
Skills education	0.9	5.0	5.9	80.5	13.6	94.1	100.0	2,100	
Structured play/skill development	0.7	1.6	2.3	93.4	4.3	97.7	100.0	3,400	
General support/advocacy		
Access arrangements	2.9	16.9	19.8	61.3	18.8	80.1	100.0	1,100	
Advice/information	0.7	0.3	1.0	92.7	6.3	99.0	100.0	7,000	
Advocacy	0.4	1.2	1.6	87.5	10.9	98.4	100.0	7,000	
Specialist services		
Specialist counselling	2.3	26.3	28.6	35.8	35.5	71.3	100.0	1,100	
Culturally specific services	2.7	13.4	16.1	60.5	23.4	83.9	100.0	1,900	
Health/medical services	2.9	32.4	35.3	22.2	42.5	64.7	100.0	2,600	
Basic support/other n.e.s.		
Meals	0.4	0.2	0.6	97.4	2.0	99.4	100.0	4,600	
Showers/hygiene	0.4	—	0.4	98.4	1.2	99.6	100.0	4,200	
Recreation	0.7	2.2	2.9	95.1	2.1	97.2	100.0	4,700	
Transport	1.0	0.3	1.3	95.7	3.0	98.7	100.0	4,300	
Other	0.8	20.5	21.3	62.1	16.6	78.7	100.0	5,900	
(continued)

Table A30 (continued): Type of support required by accompanying children in closed support periods, by provision, 2010–11
Part b: Broad types of support (percentage of distinct types of support required)
	Not provided	Provided	Total	Distinct
types of
support
required
(number)	Closed
accom-panying
child
support
period
(number)	
Broad type of support	Neither
provided
nor
referred	Referred
only	Sub-
total	Provided
only	Provided
and
referred	Sub-
total				
Accommodation	3.1	20.4	23.5	73.6	2.9	76.5	100.0	7,400	7,400	
School liaison/
child care	1.9	8.1	10.0	73.3	16.8	90.1	100.0	6,300	4,800	
Personal support	1.2	4.0	5.2	75.6	19.2	94.8	100.0	9,000	4,600	
General support/
advocacy	0.7	1.9	2.6	88.1	9.3	97.4	100.0	15,100	9,400	
Specialist services	2.7	24.8	27.5	37.9	34.6	72.5	100.0	5,600	4,100	
Basic support/
other n.e.s.	0.7	5.6	6.3	88.0	5.7	93.7	100.0	23,700	9,100	
Total (%)	1.3	8.0	9.3	79.2	11.5	90.7	100.0	. .	. .	
Total (number)	900	5,400	6,300	53,200	7,700	60,900	. .	67,100	13,300	
(a)	‘SAAP/CAP accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes for tables A30 and A31
1.	Number excluded due to errors and omissions (weighted) (closed support periods with no information on support requirements or provision): 5,700 in 2009–10; 6,700 in 2010–11. In the majority of these, ‘no assistance’ was indicated as required for the accompanying child.
2.	In broad groups of support types, an accompanying child may require more than one type of support within the group. The percentages for broad groups relate to all needs and not to support periods. For individual types of support, a need can be recorded only once within a support period, so the percentages relate to accompanying child support periods.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
Table A31: Broad types of support required by accompanying children in closed support periods, by provision, 2009–10 (percentage of distinct types of support required)
	Not provided	Provided	Total	Distinct
types of
support
required
(number)	Closed
accom-panying
child
support
periods
(number)	
Broad type of support	Neither
provided
nor
referred	Referred
only	Sub-
total	Provided
only	Provided
and
referred	Sub-
total				
Accommodation	3.2	14.1	17.3	78.9	3.8	82.7	100.0	7,000	7,000	
School liaison/
child care	2.0	4.6	6.6	73.3	20.1	93.4	100.0	6,300	4,800	
Personal support	1.0	3.3	4.3	74.2	21.6	95.8	100.0	8,900	4,600	
General support/
advocacy	1.0	1.2	2.2	86.9	10.9	97.8	100.0	12,900	8,200	
Specialist services	2.5	19.4	21.9	41.1	37.0	78.1	100.0	5,900	4,100	
Basic support/
other n.e.s.	0.4	0.9	1.3	93.9	4.8	98.7	100.0	23,400	8,500	
Total (%)	1.3	4.7	6.0	81.3	12.7	94.0	100.0	. .	. .	
Total (number)	800	3,100	3,900	52,300	8,200	60,500	. .	64,300	12,300	
Table A32: Closed support periods: main source of income immediately before and after a support period, by reporting period, 2009–10 to 2010–11 (per cent)
	Closed support periods in which clients needed
assistance to obtain/maintain a pension or benefit	All closed support periods	
Main source of income	Before	After	Before	After	
			2009–10	
No income	15.6	7.1	9.9	6.7	
Government payments	75.7	82.4	81.7	83.5	
Other	8.7	10.5	8.5	9.8	
Total	100.0	100.0	100.0	100.0	
Total (number)	7,900	7,500	43,800	39,700	
			2010–11	
No income	16.0	7.2	9.4	6.9	
Government payments	74.1	80.7	82.1	83.4	
Other	9.8	12.2	8.5	9.7	
Total	100.0	100.0	100.0	100.0	
Total (number)	7,300	7,000	44,700	41,600	
Notes
1.	Number excluded due to errors and omissions (weighted): 6,800 before support (including ‘Don’t know’), 10,900 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 6,700 before support (including ‘Don’t know’), 9,800 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A33: Closed support periods: main source of income immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11 (per cent)
After support	1 week or
less	>1 week–
1 month	>1–3
months	>3–6
months	>6
months		Total	
						Per cent	Number	
2009–10	
No income	6.6	6.4	7.4	7.1	5.0	6.7	2,600	
Government payments	85.4	85.6	82.1	81.5	80.6	83.5	33,200	
Other	7.9	8.0	10.6	11.4	14.4	9.8	3,900	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	14,400	5,400	10,500	4,700	4,600	. .	39,700	
2010–11	
No income	8.4	6.8	6.5	5.4	5.1	6.9	2,900	
Government payments	84.3	85.7	82.8	82.5	80.8	83.4	34,700	
Other	7.3	7.5	10.6	12.1	14.1	9.7	4,000	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	14,800	5,900	10,000	5,200	5,700	. .	41,600	
Notes
1.	Number excluded due to errors and omissions (weighted): 10,900 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 9,800 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A34: Closed support periods: employment status in the week before and after a support period, by reporting period, 2009–10 to 2010–11 (per cent)
	Closed support periods in which clients needed
assistance in employment and training	All closed support periods	
Employment status	Before	After	Before	After	
			2009–10	
Employed full/part time	14.5	24.2	9.8	12.5	
Unemployed (looking for work)	27.8	25.8	20.3	19.2	
Not in labour force	57.7	50.0	69.9	68.3	
Total	100.0	100.0	100.0	100.0	
Total (number)	4,900	4,600	42,900	38,000	
			2010–11	
Employed full/part time	14.1	23.7	9.7	12.3	
Unemployed (looking for work)	28.7	25.5	19.2	18.7	
Not in labour force	57.2	50.7	71.1	69.0	
Total	100.0	100.0	100.0	100.0	
Total (number)	4,900	4,600	43,600	39,900	
Notes
1.	Number excluded due to errors and omissions (weighted): 7,700 before support (including ‘Don’t know’), 12,600 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 7,800 before support (including ‘Don’t know’), 11,500 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A35: Closed support periods: employment status in the week after a support period, by length of support, by reporting period, 2009–10 to 2010–11 (per cent)
After support	1 week
or less	>1 week–
1 month	>1–3
months	>3–6
months	>6
months		Total	
						Per cent	Number	
2009–10	
Employed full/part time	8.4	10.2	14.0	15.3	21.3	12.5	4,700	
Unemployed (looking for work)	17.7	19.6	22.2	19.0	16.7	19.2	7,300	
Not in labour force	73.9	70.2	63.8	65.6	62.0	68.3	25,900	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	13,700	5,200	10,100	4,500	4,400	. .	38,000	
2010–11	
Employed full/part time	7.9	9.4	13.5	17.0	20.5	12.3	4,900	
Unemployed (looking for work)	18.9	17.9	20.9	17.3	16.6	18.7	7,500	
Not in labour force	73.2	72.6	65.6	65.8	62.9	69.0	27,500	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	14,200	5,600	9,700	4,900	5,400	. .	39,900	
Notes
1.	Number excluded due to errors and omissions (weighted): 12,600 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 11,500 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A36: Closed support periods: type of house/dwelling immediately before and after a support period, by reporting period, 2009–10 to 2010–11 (per cent)
Type of house/dwelling	Closed support periods in which clients
needed assistance to obtain/maintain
independent housing	All closed support periods	
	Before	After	Before	After	
			2009–10	
Improvised dwelling/sleeping rough	5.9	1.8	13.4	9.2	
Improvised dwelling/car/tent/squat	3.5	1.0	4.9	2.0	
Street/park/in the open	2.4	0.9	8.5	7.2	
House/dwelling	88.5	94.4	79.8	84.9	
House/flat	74.8	84.6	66.1	73.9	
Caravan	2.2	2.1	1.6	1.5	
Boarding/rooming house	4.2	3.6	5.0	4.1	
Hostel/hotel/motel	7.3	4.1	7.1	5.4	
Institutional setting	5.6	3.7	6.8	5.9	
Hospital	0.6	0.5	0.9	0.7	
Psychiatric institution	0.5	0.3	0.6	0.4	
Prison/youth training centre	1.4	0.7	1.8	0.8	
Other institutional setting	3.1	2.3	3.5	4.1	
Total	100.0	100.0	100.0	100.0	
Total (number)	16,200	13,600	43,500	34,700	
			2010–11	
Improvised dwelling/sleeping rough	6.2	1.8	12.2	7.9	
Improvised dwelling/car/tent/squat	3.8	1.2	4.7	2.3	
Street/park/in the open	2.4	0.6	7.5	5.6	
House/dwelling	89.6	95.3	81.8	86.5	
House/flat	73.4	84.3	67.4	75.3	
Caravan	2.4	1.9	1.6	1.4	
Boarding/rooming house	5.6	4.0	5.2	4.1	
Hostel/hotel/motel	8.2	5.1	7.6	5.6	
Institutional setting	4.2	2.9	6.0	5.6	
Hospital	0.6	0.3	0.8	0.7	
Psychiatric institution	0.5	0.2	0.5	0.4	
Prison/youth training centre	1.0	0.6	1.7	1.0	
Other institutional setting	2.0	1.8	3.0	3.6	
Total	100.0	100.0	100.0	100.0	
Total (number)	17,900	15,300	44,200	36,300	
Notes
1.	Number excluded due to errors and omissions (weighted): 7,100 before support (including ‘Don’t know’), 15,900 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 7,200 before support (including ‘Don’t know’), 15,000 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A37: Closed support periods: type of tenure immediately before and after a support period, by reporting period, 2009–10 to 2010–11 (per cent)
Type of tenure	Closed support periods in which
clients needed assistance to
obtain/maintain independent housing	All closed support
periods	
	Before	After	Before	After	
			2009–10	
SAAP/CAP funded accommodation(a)	12.2	10.9	13.3	13.3	
SAAP/CAP crisis/short-term accommodation	8.5	4.7	9.4	6.8	
SAAP/CAP medium/long-term accommodation	2.0	4.8	2.5	5.2	
Other SAAP/CAP funded accommodation	1.7	1.4	1.5	1.4	
No tenure	10.9	4.5	19.5	13.9	
Institutional setting	3.3	2.0	4.2	3.1	
Improvised dwelling/sleeping rough	4.8	1.4	11.2	4.8	
Other	2.7	1.1	4.2	6.0	
Tenure	76.9	84.6	67.1	72.8	
Purchasing/purchased own home	5.7	5.3	4.4	4.5	
Private rental	33.8	43.8	27.7	32.8	
Public housing rental	7.9	11.3	9.8	12.6	
Community housing rental	2.3	4.9	2.2	3.8	
Rent-free accommodation	8.8	5.3	8.8	6.8	
Boarding	18.5	14.0	14.3	12.2	
Total	100.0	100.0	100.0	100.0	
Total (number)	15,600	13,000	41,200	33,000	
			2010–11	
SAAP/CAP funded accommodation(a)	11.6	10.1	12.8	12.7	
SAAP/CAP crisis/short-term accommodation	7.9	4.6	8.4	6.4	
SAAP/CAP medium/long-term accommodation	1.8	3.9	2.6	4.8	
Other SAAP/CAP funded accommodation	1.9	1.5	1.8	1.5	
No tenure	10.3	3.7	18.2	12.6	
Institutional setting	2.4	1.5	3.9	3.1	
Improvised dwelling/sleeping rough	5.5	1.4	9.9	4.8	
Other	2.4	0.8	4.4	4.7	
Tenure	78.1	86.2	69.0	74.8	
Purchasing/purchased own home	4.6	4.1	3.9	3.8	
Private rental	37.1	45.9	29.8	34.2	
Public housing rental	8.1	12.0	11.5	14.6	
Community housing rental	2.5	5.3	2.5	4.2	
Rent-free accommodation	8.8	5.2	8.2	6.2	
Boarding	17.1	13.7	13.1	11.6	
Total	100.0	100.0	100.0	100.0	
Total (number)	17,200	14,900	41,600	34,400	
(a)	‘SAAP/CAP funded accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes
1.	Number excluded due to errors and omissions (weighted): 9,300 before support (including ‘Don’t know’), 17,600 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 9,800 before support (including ‘Don’t know’), 17,000 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A38: Closed support periods: type of house/dwelling occupied immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11 (per cent)
After support	1 week
or less	>1 week–
1 month	>1–3
months	>3–6
months	>6
months	Total	
						Per cent	Number	
2009–10	
Improvised dwelling/sleeping rough	17.2	10.7	3.6	3.4	4.2	9.2	3,200	
House/dwelling	76.0	81.9	91.0	91.4	91.9	84.9	29,500	
Institutional setting	6.9	7.5	5.3	5.3	3.9	5.9	2,100	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	11,600	4,700	9,600	4,400	4,400	. .	34,700	
2010–11	
Improvised dwelling/sleeping rough	13.5	9.7	4.0	3.4	4.0	7.9	2,900	
House/dwelling	78.7	83.0	92.0	92.7	93.0	86.5	31,400	
Institutional setting	7.8	7.3	4.0	3.8	3.0	5.6	2,000	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	12,200	5,000	9,000	4,700	5,400	. .	36,300	
Notes
1.	Number excluded due to errors and omissions (weighted): 15,900 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 15,000 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A39: Closed support periods: type of tenure immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11 (per cent)
After support	1 week
or less	>1 week–
1 month	>1–3
months	>3–6
months	>6
months	Total	
						Per cent	Number	
2009–10	
SAAP/CAP funded accommodation(a)	14.0	13.5	14.5	12.7	9.7	13.3	4,400	
No tenure	23.9	17.0	7.2	6.4	7.1	13.9	4,600	
Tenure	62.2	69.5	78.3	80.9	83.2	72.8	24,000	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	10,900	4,500	9,200	4,200	4,200	. .	33,000	
2010–11	
SAAP/CAP funded accommodation(a)	13.5	14.4	13.9	11.1	8.5	12.7	4,400	
No tenure	20.8	15.7	7.4	6.0	5.9	12.6	4,300	
Tenure	65.7	69.9	78.6	83.0	85.6	74.8	25,700	
Total	100.0	100.0	100.0	100.0	100.0	100.0	. .	
Total (number)	11,300	4,800	8,600	4,500	5,100	. .	34,400	
(a)	‘SAAP/CAP funded accommodation’ refers to what is now known as ‘specialist homelessness accommodation’.
Notes
1.	Number excluded due to errors and omissions (weighted): 17,600 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 17,000 (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.
Table A40: Closed support periods: living situation immediately before and after a support period, by reporting period, 2009–10 to 2010–11 (per cent)
Living situation	Before	After	
	2009–10	
With both parents	3.0	2.4	
With one parent and parent’s spouse/partner	2.1	1.7	
With one parent	5.4	4.7	
With foster family	0.5	0.4	
With relatives/friends temporary	14.4	9.7	
With relatives/friends long-term	3.5	5.3	
With spouse/partner	7.4	6.6	
With spouse/partner and child(ren)	8.6	7.5	
Alone	23.9	27.2	
Alone with child(ren)	10.3	15.7	
With other unrelated persons	19.8	17.8	
Other	1.1	1.0	
Total	100.0	100.0	
Total (number)	43,600	35,300	
	2010–11	
With both parents	3.3	2.9	
With one parent and parent’s spouse/partner	2.0	1.4	
With one parent	4.8	4.2	
With foster family	0.4	0.3	
With relatives/friends temporary	14.5	10.0	
With relatives/friends long-term	3.6	5.4	
With spouse/partner	6.7	6.0	
With spouse/partner and child(ren)	9.5	8.2	
Alone	25.3	27.7	
Alone with child(ren)	11.5	16.5	
With other unrelated persons	16.7	15.6	
Other	1.7	1.8	
Total	100.0	100.0	
Total (number)	43,800	36,800	
Notes
1.	Number excluded due to errors and omissions (weighted): 7,000 before support (including ‘Don’t know’), 15,300 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 7,600 before support (including ‘Don’t know’), 14,600 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A41: Closed support periods: student status immediately before and after a support period, by age, by reporting period, 2009–10 to 2010–11 (per cent)
Student status	5–17 years	18+ years	Total	
	Before	After	Before	After	Before	After	
2009–10	
Not a student	49.2	46.5	94.4	93.2	87.8	86.8	
Primary/secondary student	40.9	41.6	1.3	1.1	7.1	6.7	
Post-secondary student/employment training	9.9	11.9	4.3	5.6	5.1	6.5	
Total	100.0	100.0	100.0	100.0	100.0	100.0	
Total (number)	6,200	5,100	36,300	32,300	42,500	37,500	
2010–11	
Not a student	43.5	40.7	93.8	92.5	86.6	85.2	
Primary/secondary student	46.7	46.4	1.2	1.1	7.7	7.5	
Post-secondary student/employment training	9.8	12.9	5.0	6.4	5.7	7.3	
Total	100.0	100.0	100.0	100.0	100.0	100.0	
Total (number)	6,200	5,700	37,100	34,100	43,300	39,800	
Notes
1.	Number excluded due to errors and omissions (weighted): 7,600 before support (including ‘Don’t know’), 12,600 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2009–10; 7,600 before support (including ‘Don’t know’), 11,100 after support (including ‘Don’t know’ and ‘Client left without providing any information’) in 2010–11.
2.	Table excludes closed support periods for clients aged 4 years and under.
3.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
4.	Figures have been weighted to adjust for agency non-participation and client non-consent.
Source: Client Collection.

Table A42: Closed support periods: existence of a case management plan by the end of a support period, by reporting period, 2006–07 to 2010–11 (per cent)
Case management plan	2006–07	2007–08	2008–09	2009–10	2010–11	
Yes	56.7	61.6	68.2	69.4	69.2	
No, client did not agree to one	9.1	8.3	6.2	3.7	4.1	
No, support period too short	31.7	29.2	24.9	26.3	25.7	
No, other reason	2.5	0.8	0.6	0.6	0.9	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	40,900	48,500	45,700	45,800	44,900	
Notes
1.	Number excluded due to errors and omissions (weighted): 3,700 in 2006–07; 3,500 in 2007–08; 3,600 in 2008–09; 4,800 in 2009–10; 6,400 in 2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
Table A43: Closed support periods where a case management plan was in place by the end of a support period: achievement of goals, by reporting period, 2006–07 to 2010–11 (per cent)
Achievement of goals	2006–07	2007–08	2008–09	2009–10	2010–11	
All goals achieved	32.9	44.0	51.6	51.0	49.3	
Most or some goals achieved	59.9	50.4	45.1	45.7	47.2	
No goals achieved	7.2	5.7	3.3	3.3	3.5	
Total	100.0	100.0	100.0	100.0	100.0	
Total (number)	23,000	29,700	31,000	31,700	31,000	
Notes
1.	Number excluded due to errors and omissions (weighted): 200 in 2006–07; 200 in 2007–08; 100 in 2008–09; 100 in 2009–10; 100 in 
2010–11.
2.	Caution should be used when comparing data across years because of changes in policy and service delivery arrangements.
3.	Figures have been weighted to adjust for agency non-participation.
Source: Client Collection.
References
ABS (Australian Bureau of Statistics) 2009. Experimental estimates and projections, Aboriginal and Torres Strait Islander Australians 1991 to 2021. ABS cat. no. 3238.0. Canberra: ABS.
ABS 2011. Australian demographic statistics, December quarter 2010. ABS cat. no. 3101.0. Canberra: ABS.
AIHW (Australian Institute of Health and Welfare) 2011a. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Australia. Cat. no. HOU 250. Canberra: AIHW.
AIHW 2011b. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Victoria. Cat. no. HOU 253. Canberra: AIHW.
AIHW 2011c. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Queensland. Cat. no. HOU 254. Canberra: AIHW.
AIHW 2011d. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Western Australia. Cat. no. HOU 255. Canberra: AIHW.
AIHW 2011e. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 South Australia. Cat. no. HOU 256. Canberra: AIHW.
AIHW 2011f. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Tasmania. Cat. no. HOU 257. Canberra: AIHW.
AIHW 2011g. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Australian Capital Territory. Cat. no. HOU 258. Canberra: AIHW.
AIHW 2011h. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11 Northern Territory. Cat. no. HOU 259. Canberra: AIHW.
AIHW 2011i. Government-funded specialist homelessness services: SAAP National Data Collection annual report 2010–11: Australia appendix. Cat. no. HOU 251. Canberra: AIHW.
List of tables
Table 1.1:	Rate of service use, by state and territory, 2010–11
Table 2.1:	Sex, by state and territory, 2010–11
Table 2.2:	Mean and median age, by state and territory, 2010–11
Table 2.3:	Aboriginal and Torres Strait Islander status, by state and territory, 
2010–11
Table 2.4:	Country of birth, by state and territory, 2010–11
Table 3.1:	Support periods: main reason for seeking assistance (broad groups), by state and territory, 2010–11
Table 5.1:	Provision of support required by clients, by state and territory, 2010–11
Table 5.2:	Provision of support required by accompanying children, by state and territory, 2010–11
Table 6.1:	Closed support periods: main source of income immediately before and after a support period, by state and territory, 2010–11
Table 6.2:	Closed support periods: employment status in the week before and after support period, by state and territory, 2010–11
Table 6.3:	Closed support periods: type of house/dwelling immediately before and after a support period, by state and territory, 2010–11
Table 6.4:	Closed support periods: type of tenure immediately after a support period,  by state and territory, 2010–11
Table A1:	Funding to agencies, by reporting period, 2006–07 to 2010–11
Table A2:	Agency participation rates and records returned with informed consent and valid consent, by reporting period, 2006–07 to 2010–11
Table A3:	Total support for clients and accompanying children, by reporting period, 2006–07 to 2010–11
Table A4:	Support periods and clients, by reporting period, 2006–07 to 2010–11
Table A5:	Accompanying child support periods and accompanying children, by 
reporting period, 2006–07 to 2010–11
Table A6:	Service users: age by sex, 2010–11
Table A7:	Service users: rate per 10,000 population by age and sex and mean and 
median age by sex, by reporting period, 2006–07 to 2010–11
Table A8:	Clients: age by sex, 2010–11
Table A9:	Clients: rate per 10,000 population aged 10 years and over by age and sex 
and mean and median age of all clients by sex, by reporting period,
2006–07 to 2010–11
Table A10:	Accompanying children: age, by sex, 2010–11
Table A11:	Accompanying children: rate per 10,000 population aged 0–17 years by age and mean and median age, by reporting period, 2006–07 to 2010–11
Table A12:	Service users: Aboriginal and Torres Strait Islander status by sex, by reporting period, 2006–07 to 2010–11
Table A13:	Clients: Aboriginal and Torres Strait Islander status by sex, by reporting period, 2006–07 to 2010–11
Table A14:	Accompanying children: Aboriginal and Torres Strait Islander status, by reporting period, 2006–07 to 2010–11
Table A15:	Service users: 5 most common countries of birth in 2010–11, by reporting period, 2006–07 to 2010–11
Table A16:	Clients: 5 most common countries of birth in 2010–11, by reporting period, 2006–07 to 2010–11
Table A17:	Accompanying children: 5 most common countries of birth in 2010–11, by reporting period, 2006–07 to 2010–11
Table A18:	Support periods: client group, by reporting period, 2006–07 to 2010–11
Table A19:	Support periods: main reason for seeking assistance, by reporting period, 2006–07 to 2010–11
Table A20:	Support periods: main reason for seeking assistance, by client group, 2010–11
Table A21:	Closed support periods: length of support, by reporting period, 2006–07 to 2010–11
Table A22:	Closed support periods: mean and median length of support by client group, by reporting period, 2006–07 to 2010–11
Table A23:	Closed support periods in which clients were accommodated: total length of accommodation, by reporting period, 2006–07 to 2010–11
Table A24:	Closed support periods in which clients were accommodated: mean and 
median length of accommodation by client group, by reporting period, 2006–07 to 2010–11
Table A25:	Closed support periods: type of support required by clients, by reporting period,  2006–07 to 2010–11
Table A26:	Closed support periods: type of support required by clients, by client group, 2010–11
Table A27:	Type of support required by clients in closed support periods, by provision, 2010–11
Table A28:	Broad types of support required in closed support periods, by provision, 2009–10
Table A29:	Closed accompanying child support periods: type of support required by accompanying children, by reporting period, 2006–07 to 2010–11
Table A30:	Type of support required by accompanying children in closed support periods, by provision, 2010–11
Table A31:	Broad types of support required by accompanying children in closed 
support periods, by provision, 2009–10
Table A32:	Closed support periods: main source of income immediately before and 
after a support period, by reporting period, 2009–10 to 2010–11
Table A33:	Closed support periods: main source of income immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11
Table A34:	Closed support periods: employment status in the week before and after a support period, by reporting period, 2009–10 to 2010–11
Table A35:	Closed support periods: employment status in the week after a support 
period, by length of support, by reporting period, 2009–10 to 2010–11
Table A36:	Closed support periods: type of house/dwelling immediately before and 
after a support period, by reporting period, 2009–10 to 2010–11
Table A37:	Closed support periods: type of tenure immediately before and after a 
support period, by reporting period, 2009–10 to 2010–11
Table A38:	Closed support periods: type of house/dwelling occupied immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11
Table A39:	Closed support periods: type of tenure immediately after a support period by length of support, by reporting period, 2009–10 to 2010–11
Table A40:	Closed support periods: living situation immediately before and after a 
support period, by reporting period, 2009–10 to 2010–11
Table A41:	Closed support periods: student status immediately before and after a 
support period, by age, by reporting period, 2009–10 to 2010–11
Table A42:	Closed support periods: existence of a case management plan by the end 
of a support period, by reporting period, 2006–07 to 2010–11
Table A43:	Closed support periods where a case management plan was in place by 
the end of a support period: achievement of goals, by reporting period, 
2006–07 to 2010–11

List of figures
Figure 1.1: Clients and accompanying children, by state and territory, 2010–11
Figure 1.2: Support periods with and without a period of specialist homelessness accommodation, by state and territory, 2010–11 (per cent)
Figure 2.1: Aboriginal and Torres Strait Islander status, by state and territory, 2010–11 (per cent)
Figure 3.1: Main reason for seeking assistance (broad groups), 2010–11 (per cent)
Figure 4.1: Mean and median length of support for clients, by state and territory, 2010–11 (days)
Figure 4.2: Mean and median length of accommodation for clients accommodated for at least 1 day, by state and territory, 2010–11 (days)
Figure 5.1: Provision of support required by clients, by state and territory, 2010–11 (per cent)
Figure 5.2: Provision of support required by accompanying children, by state and territory, 2010–11 (per cent)
Figure 6.1: Selected types of house/dwelling immediately after a support period, by state and territory, 2010–11 (per cent)