AIHW Board AIHW senior staff Annual report Capability statement Collaboration Customer care charter FOI - freedom of information Indexed list of files Conferences & events Organisation chart Presentations Privacy of data Public consultation Public Interest Disclosure Strategic Directions 2011-2014 Tenders
By category Ageing, disability & carers Families & children Hospitals Housing & homelessness Indigenous Australians Population groups Risk factors, diseases & death Services, workforce & spending
By subjectAdoptions Aged care Ageing Alcohol & other drugs Arthritis & musculoskeletal conditions Asthma Australia's health Australia's welfare Burden of disease Cancer Cardiovascular health Child health, development & wellbeing Child protection Children's services Chronic diseases
Chronic kidney disease Chronic respiratory conditions Deaths Dementia Dental & oral health Diabetes Disability Expenditure Eye health Food & nutrition Health indicators Homelessness Hospitals Housing assistance Indigenous Australians Injury Life expectancy
Male health Mental health Mothers & babies National health priority areas Overweight & obesity Palliative care Population health Prisoner health Risk factors Rural health Safety & quality of health care Veterans' health Workforce Youth health & wellbeing Youth justice
In other sections Data Publications Contact AIHW
Publications CatalogueOrdering publicationsForthcoming publicationsOnline reportsRate our publication effectivenessSubscribe to release notices
By subject Adoptions Aged care Ageing Alcohol & other drugs Arthritis & musculoskeletal conditions Asthma Australia's health Australia's welfare Burden of disease Cancer Cardiovascular health Child health, development & wellbeing Child protection Children's services Chronic diseases Chronic kidney disease
Chronic respiratory conditions Corporate publications Data linkage Data standards Deaths Dental & oral health Diabetes Disability Expenditure Eye health Food & nutrition General practice Health indicators Homelessness Hospitals Housing assistance Indigenous Australians Indigenous housing
Injury Life expectancy Male health Mental health services Mothers & babies National health priority areas Overweight & obesity Palliative care Population health Prisoner health Risk factors Rural health Safety & quality of health care Veterans' health Workforce Youth health & wellbeing Youth justice
In other sections Subjects Data Contact AIHW
About AIHW data METeOR—metadata online registry Data by subject Catalogue of holdings of AIHW data Customised data analysis request Data governance framework Data linking Data standards Privacy of data
By subject Adoptions Aged care Alcohol and other drugs Alcohol data sources Body weight data sources Cancer Children's headline indicators (CHI) National Aged Care Data Clearinghouse Chronic disease indicators Deaths
Disability Expenditure FHBH - Fixing houses for better health General practice (GP) data Hospitals Height and weight data sources Indigenous Australians International collaboration Maternity Information Matrix (MIM)
Medical indemnity Mental health National indicator catalogue National core maternity indicators (NCMI) Perinatal data Risk factors statistics Specialist Homelessness Services (SHS) Tobacco data sources Workforce
In other sections Subjects Publications Contact AIHW
AACR ACFADD AHSAC AIHW Board AIHW Ethics Committee AODTS NMDS WG CKDMAC CMAG CSDWG CVDMAC HEAC HHIMG
IGIHM JJ RIG MHISSC NAGATSIHID NCIAG NCSIMG NDDWG NDIMG NHISSC NIAG NIRAPIMG NMDD
NMDS NMHPSC NOPSAD NPDDC NPHEP NPHIC PCDWG PDWG PHIDG PHIG REDWG Workforce committees YIAG
Education worksheets Infographics What's in the pipeline Subscribe to education notices Other educational links
Worksheets by subject All Latest Ageing Australia's health Australia's welfare Carers
Children & youth Disability Disease Drugs
Health Health prevention Indigenous Australians Injury
In other sections Subjects Data Publications Contact AIHW
Job vacancies How to apply for a position at the AIHW Conditions of employment Benefits of working for the AIHW Indigenous temporary employment register Temporary employment register Occupational Training Program Contact the People Unit Graduates
AIHW Access magazine Media releases Subscribe to release notices Media FAQ Media contacts
You are here:
Existing partnerships between Indigenous communities, governments and service providers are providing lessons on how best to coordinate service delivery, according to a resource sheet released today on the Closing the Gap Clearinghouse website.
The website is produced by the Australian Institute of Health and Welfare (AIHW) and the Australian Institute of Family Studies (AIFS).
But while coordinated efforts do yield benefits, evidence that they lead to improved outcomes for the people and communities involved is ‘hard to come by’, according to AIHW spokesperson Nigel Harding.
‘What we do know is that Indigenous families are affected by a range of complex and interrelated issues that have an effect on their wellbeing, and that a coordinated “joined-up” or “whole of government” approach to delivering human services can be more effective than a range of discreet specialist services, what some people call the “silo-based” approach.’
‘Our paper, Effective practices for service delivery coordination in Indigenous communities, written by the Australian Institute of Family Studies, shows that effective coordination of service delivery can yield benefits such as more efficient use of resources and improved working relationships among service providers’, Mr Harding said.
‘But while these benefits are obviously welcome, it is also clear that systematic evidence- based evaluations of the outcomes for individuals, families and communities are not common. The evaluations that are conducted tend to be about how well services have been delivered from the service delivery side, or are personal accounts given by people delivering the services, or their clients. These approaches have their place of course, but are not the complete solution.’
‘Our paper also shows how important it is that joined-up initiatives are culturally appropriate, with the early stages of any initiatives being to build cultural awareness among staff and to take advice from people with local knowledge of cultural issues.’
‘You also need to invest time and resources in community consultations, understand and work with a community’s strengths and support both Indigenous and non-Indigenous staff on the ground.’
‘It must also be clear that the benefits of a coordinated approach outweigh the time and resources needed for coordination’, Mr Harding said.
The Closing the Gap Clearinghouse (www.aihw.gov.au/closingthegap/) is an online source of information on best practice and success factors to close the gap in Indigenous disadvantage. It is jointly funded by all Australian governments.
Canberra, 5 December 2011
Further information: Mr Nigel Harding, AIHW, tel. (02) 6244 1025, mob. 0409 307 671
For media copies of the report: Publications Officer 02 6244 1032
Full report: Effective practices for service delivery coordination in Indigenous communities Resource sheet no. 8, Closing the Gap Clearinghouse.