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Governments across Australia fund a range of services to support people who are homeless or at risk of homelessness. These services are delivered by non-government organisations including agencies specialising in delivering services to specific target groups (such as young people or people escaping domestic violence), as well as those that provide more generic services to people facing housing crises. These services support both those who have become homeless and those who are at imminent risk of homelessness.

The Specialist homelessness services 2014–15 web report is the fourth annual report from the Specialist Homelessness Services Collection and the first presented as a web report. It describes the characteristics of clients of specialist homelessness services, the services requested, outcomes achieved, and unmet requests for services during 2014–15.

Graphic shows a crowd of people PNG


People were assisted by specialist homelessness agencies across Australia, receiving nearly 20 million days of support and about 6.6 million nights of accommodation.

Graphic shows a person being turned away


requests for assistance were unable to be met each day.

Graphic shows how clients who had experienced domestic violence varied by 5-year age group and sex: adult women are the most common group.

1 in 3

clients sought support for domestic and family violence. The variation in the age and sex of these clients is considerable.

Graphic for 1 in 10 people.

About 1 in 10

clients had a disability.

dashboard 5: 1 in 4 SHS clients had a current mental health issue PNG

1 in 4

clients who received assistance from a specialist homelessness agency had a current mental health issue. This is about 63,000 people.

Graphic shows 1 in 10 young people.

1 in 10

young people presenting alone were sleeping rough.

dashboard 7: 1 in 4 clients were Indigenous PNG

Indigenous clients

continue to be over-represented among homelessness service users. 1 in 4 were Indigenous, compared with just 1 in 33 of the population overall.

Graphic shows remote areas are greater than rural areas which are greater than urban areas.

The more remote the area

the greater the proportion of clients needing short term accommodation.

graphic Pie chart shows 59%.

6 in 10

(59%) of older clients lived alone prior to accessing specialist homelessness services.