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Accessible files 

The AIHW always tries to deliver information and data in accessible formats such as HTML or text (.txt). However due to resource limitations, some information and data is presented in a limited number of formats, and viewers who can not access these are invited to request the data to be supplied to them in a different format.

How to request a different format file

Please contact AIHW and supply the following information in the body of the message:

  • the title of each publication or other file (as it appears on the web page containing the link)
  • the address or URL of the web page containing the link (as it appears in the 'Address' or 'Location' field of your browser window)
  • the alternative format you'd like for each file
  • the reason for your request ("I had difficulty downloading the PDF file", "I require a more accessible file" etc.) so we may improve the service we provide you. 

Common formats and readers

Adobe Acrobat files (.PDF)

Clicking on a link containing 'PDF' will download a file in Adobe Acrobat's Portable Document Format (PDF). A PDF file captures all the elements of a printed document as an electronic file that can be viewed or printed exactly as it appears on any computer using Adobe's Acrobat Reader software.

Download Adobe Acrobat Reader  

Note: To minimise file size, most PDF files on our website have not been made more accessible to adaptive technology such as screen readers. If you can't download and view a PDF file on our website, please try the download tips on the left and contact us to request the file in an alternative format.


The information you provide will only be used to respond to your request and improve our website. We respect your privacy and will not share, sell or trade the information or your email address with anyone. There are risks associated with the use of the Internet for transmission of information (please review our privacy statement). If you wish to request a file in an alternative format but don't wish to email the information, you may call us on (02) 6244 1032 or post the information to the Publications Officer, AIHW, GPO Box 570, Canberra ACT 2601.

Microsoft Word files (.DOC, sometimes .docx)

Clicking on a link containing 'DOC' will download a file in Microsoft Word's document format. A DOC file may be viewed without Microsoft Word using Microsoft Word Viewer.

Download Microsoft Word Viewer

Rich Text Format (.RTF)

Clicking on a link containing 'RTF' will download a file in Rich Text Format, a widespread interoperable text markup format. An RTF file can be viewed in most text readers, and most text-to-speech readers.

Microsoft Excel files (.XLS, sometmes .xlsx)

Clicking on a link containing 'XLS' will download a file in Microsoft Excel's spreadsheet format. An XLS file may be viewed without Microsoft Excel using Microsoft Excel Viewer.

Download Microsoft Excel Viewer  

Microsoft PowerPoint files (.PPT)

Clicking on a link containing 'PPT' will download a file in Microsoft PowerPoint's presentation format. A PPT file may be viewed without Microsoft PowerPoint using Microsoft PowerPoint Viewer.

Download Microsoft PowerPoint Viewer  

Archive files (.ZIP)

Clicking on a link containing 'ZIP' will download an archive file. An archive file contains one or more other files that have been compressed to save space and reduce file size. Files contained in a ZIP file may be extracted using WinZip or StuffIt then opened and viewed using the software that created the contained file (Acrobat for PDF files etc.).

Download WinZip for Windows  

Download StuffIt for Macintosh  

Downloading tips

If you have problems downloading files, try downloading a file before opening it or deleting your browser's temporary internet files.

Download a file before opening it

In Internet Explorer

  1. Right-click (on a Macintosh that's click-and-hold) on the link to the file
  2. Select 'Save Target As ...' from the menu which appears, while in Mozilla Firefox select 'Save Link As ...'.
  3. Browse to the directory where you want to save the file then select 'Save'.
  4. Navigate to where you saved the file and double-click on the file to open it.

If the file takes next to no time to download and the file still won't open, your browser may have cached an error and keeps repeating that error. Follow the steps above but, instead of left-clicking on 'Save Target As ...', hold down the SHIFT key and left-click on the option.

Delete temporary internet files

In Internet Explorer

  1. Click on Tools then Internet Options

  2. Under Browsing History click on Delete

  3. Under Temporary Internet Files click on Delete Files.

In Firefox

  1. Click on Tools then Options
  2. Under Advanced click on the Network tab
  3. Under Offline Storage click on Clear Now.